[Hiring] Dispatch Operations Specialist @Amazon’s ROC, Team

Role Description

Amazon’s ROC Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team and to have a positive impact on Amazon, our transportation partners, and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

• Deliver outstanding carrier and driver experience/solutions in a contact center environment through researching, problem-solving, setting appropriate expectations, and working within the Amazon Transportation network.
• Work in a fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches.
• Support workload surges and/or weather-related operations as needed, including working significant overtime during designated high-volume peaks.
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly, and quarterly basis (AAP, Reach, Decisiv, FMC & YMS).
• Work with cross-functional teams. Use analytical skills to drive data-driven decisions and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.

Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience.
• High school or equivalent diploma.
• 1+ years of contact center experience.
• 1+ year of call center experience.

Requirements

• Work 40 hours/week, and overtime as required.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Are 18 years of age or older.

Benefits

• Starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.
• Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.