[Hiring] Director of Operations - Provider Performance @Lyra Health

Role Description

We are seeking an experienced Director of Operations – Provider Performance to establish and execute a holistic provider performance strategy across all of Lyra’s clinical service lines. In this role, you will lead a high-impact team operating at the intersection of clinical strategy, data analytics, and operational execution. Your mandate is to optimize provider performance which will further drive clinical quality, client access to care, and business results.

As a strategic player-coach, you will partner closely with Service Line leaders, Clinical Operations, and Data Analytics to build scalable data infrastructure, operational tools, and executive reporting. You will translate complex performance insights into actionable dashboards and operational systems that drive data visibility for providers, managers, and executive leadership.

What You’ll Do:

• Strategic Vision & Roadmap Ownership: Define and execute a holistic provider performance vision, establishing standardized, scalable frameworks across all clinical service lines.
• Team Leadership & Scale: Lead, mentor, and build a high-performing operations team. Set high-impact priorities and support professional development for direct reports.
• Data Vision & Analytics Governance: Partner directly with the Data Analytics team to build a unified data vision. Establish centralized systems to measure, track, and predict provider availability, capacity, and performance across diverse employment models.
• Systems & Tooling Execution: Oversee the development of operational tools, workflows, and cross-program dashboards that empower clinical managers to drive day-to-day performance and provide executive leadership with real-time visibility.
• Strategic Cross-Functional Leadership: Serve as a core operational partner to senior leadership on strategic growth initiatives, with an immediate focus on optimizing provider availability, network utilization, and productivity across our Adult Outpatient Service Line.

Qualifications

• 5+ years of direct, hands-on experience designing, scaling, or managing provider performance operations, clinical productivity frameworks, or provider network operations within a healthcare organization, health tech company, or large provider network.
• 15+ years of experience in business operations, management consulting, healthcare operations, or high-growth health tech; experience scaling complex operations preferred.
• 8+ years of direct people management experience, with a track record of scaling high-performing teams and building strong team cultures.
• Deep understanding of clinical network operations and core provider metrics (e.g., panel management, utilization rates, clinical outcome tracking).
• Proven ability to scope analytical frameworks, synthesize complex data sets, and partner effectively with analytics teams to translate raw data into operational tools and dashboards.
• Demonstrated experience building strategic roadmaps and aligning executive leadership, clinical leaders, and cross-functional teams around shared outcomes.
• A self-starter who thrives in ambiguous environments, with a proven ability to turn complex, disparate processes into standardized, scalable systems.
• Passionate about expanding access to high-quality, evidence-based mental health care.

Requirements

• $134,000 - $184,000 a year
• This role may also be eligible for discretionary bonuses.

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances).
• Lyra for Lyrians; coaching and therapy services.
• Equity in the company through discretionary restricted stock units.
• Competitive time off with pay policies including vacation, sick days, and company holidays.
• Paid parental leave.
• 401K with up to 3% matching.
• Monthly tech allowance.
• Well-being perks and activities, surprise swag, regular community celebration…and more!