[Hiring] Director of CMMS and Operations Data @Medxcel

Role Description

The Director of CMMS and Operational Data will act in the capacity of System Administrator for the work order system and operational database. The position holds primary responsibility for creating and administering the policies, procedures, and protocols to enable standardization and optimization of operations. The CMMS will be used to gain strategic information for business decisions related to Facilities Management, Supply Chain, Marketing and Communications, the Client Experience Center, and Business Development. The Director will ensure the CMMS has the ability to meet Medxcel’s regulatory and safety compliance. This position will provide leadership for facilities management training operations for the CMMS. This position will be Remote- Home Office.

Responsibilities

• CMMS and Inventory Operations (25%):
  • Ensures CMMS is developed, implemented, and operated in compliance with Life Safety Code (LSC) assessment activities, The Joint Commission, Commission on Accreditation of Rehabilitation Facilities (CARF), and the local Authority Having Jurisdiction’s (AHJ’s).
  • Develops business plans and operating models to align CMMS functionality and operational needs.
  • Institutes the appropriate controls to maintain the integrity of Facilities Management’s CMMS.
  • Develops and implements policies and procedures related to CMMS operations, Data, and Training (FSI).
  • Prepares daily, weekly, and monthly reports from FSI to support operational needs.
• Leadership (40%):
  • Identify Key Performance Indicators and set performance metrics for the success of the CMMS, Training (FSI), and Data.
  • Provide appropriate mentoring, coaching, and supervision to staff and model the behaviors that are consistent with the core values of the organization.
  • Monitor quality of work life in the department and initiate changes when indicated; establish regular and effective employee communication mechanisms, provide opportunity for appropriate employee participation and input, and identify and address work related problems.
  • Provide support to and solicit input from other directors, leaders, administrators, and physicians; encourage and establish a forum for quality improvement discussions, design, and implementation of ideas at all levels.
  • Manage operating and capital budgets according to established strategies and organizational guiding principles.
  • Review all relevant policies and procedures and work toward a single standard of service delivery and best practices.
  • Responsible for maintaining compliance with applicable professional standards, and state and federal regulations; carry out responsibilities in accordance with the organization's policies and applicable laws.
  • Oversee the interviewing, hiring, and training employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems; develop persons at all levels in both trade, management, and leadership skills.
  • Address customer complaints from internal and external sources and ensure follow-up activity toward the resolution of such complaints.
• Data and Analytics (25%):
  • Create Data Management system for Facilities Management, including formatting, nomenclature, structure, and architecture.
  • Provide subject matter expertise to Information Services on the automation of customer reports, financial projects (operating and capital), and asset management.
  • Create a program to integrate the CMMS and operational improvement and efficiency.
  • Partner with IT, Finance, HR, Communications, CEC, Business Development, Sales, and Operations on the development and implementation of Enterprise Platform for Medxcel.
• Training (10%):
  • Plan and execute staff system training.
  • Finalize and update training material and structure.
  • Create, refine, and deliver excellent implementations at sites.
  • Develop and manage operating budgets for Facilities Management Training departments.
  • Build trust with site executives, management, and staff by providing guidance and direction in facility operations, data, CMMS, and training execution.
  • Lead the development of content for Facilities Management training for the CMMS.

Qualifications

• Bachelor’s degree in business, engineering, or management OR 15+ years’ relevant experience in lieu of degree - required.
• Master’s degree in related discipline - preferred.
• Certified Healthcare Facilities Manager (CHFM) - preferred.
• 8+ years’ experience working in healthcare facilities management or field management in healthcare facilities outsourcing - required.
• 5+ years’ experience managing SQL databases - required.

Requirements

• Working knowledge of hospital facilities management operations and hierarchy of leadership.
• Working knowledge of facility systems and equipment.
• Project management skills including coordination, communication, troubleshooting, and completion goals.
• Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes.
• Problem solving — identifies and resolves problems in a timely manner and gathers and analyses information skillfully.
• Planning/organizing — prioritize and plan work activities, use time efficiently, and develop realistic action plans.
• Ability to adapt — adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
• Ability to work on multiple projects in a matrix team environment.
• Must professionally represent the organization, while obtaining collaborative results.
• Proficient in MS Office Suite (Excel, Word, Access, and PowerPoint).
• Strategic leadership skills to execute initiatives and objectives.
• Negotiation skills.
• Travel 50-75% (overnight travel required) with access to a major airport.