[Hiring] Director of Operations & Financial Management @Benelynk

Role Description

The Director of Financial Management Services (FMS) – Self-Directed Care (Veteran-Directed Care preferred) is a senior operational leader responsible for building, optimizing, and managing the tactical and administrative infrastructure of an FMS operation. This role ensures seamless integration across payroll, compliance, onboarding, vendor management, and participant support within self-directed care programs.

The Director translates strategic vision into scalable, compliant, and high-performing operational execution across multi-state or multi-program environments. This individual must possess deep expertise in FMS/Fiscal Intermediary (FI) models, including Vendor Fiscal/Employer Agent (VF/EA) structures, and a comprehensive understanding of how all functional components—payroll, tax compliance, budgeting, reporting, and participant services—interconnect to support self-directed care.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or a related field required; equivalent combination of education and progressive leadership experience will be considered in lieu of degree.
• 2-4+ years of progressive leadership experience in one or more of the following:
  • Financial Management Services (FMS)
  • Fiscal Intermediary (FI) operations
  • Self-Directed Care / HCBS / LTSS programs/ VDC
• Demonstrated experience building and/or scaling FMS operations.
• Deep knowledge of:
  • Medicaid self-direction models and regulations
  • Vendor Fiscal/Employer Agent (VF/EA) models
  • Payroll tax compliance and employer-agent structures
• Experience managing multi-state or complex program operations.
• Strong leadership, communication, and cross-functional collaboration skills.

Requirements

• Lead the day-to-day operations of FMS functions, including payroll processing, timesheet management, EVV, onboarding, and service delivery workflows.
• Build and scale operational processes that support self-directed care programs.
• Translate VP-level strategic initiatives into detailed operational plans, workflows, and KPIs.
• Ensure efficient coordination across intake, customer service, payroll, compliance, and reporting teams.
• Ensure full compliance with applicable federal, state, and program regulations including:
  • IRS employer-agent (Section 3504) requirements
  • VA Veteran-Directed Care (VDC) guidelines
  • Department of Labor and State Labor Laws
• Oversee internal audit readiness, documentation standards, and continuous compliance monitoring.
• Oversee program integrity functions, including timely review and escalation of fraud, waste, abuse, neglect, and exploitation reports.
• Partner with Legal/Compliance teams to maintain policies, SOPs, and controls.
• Oversee multi-EIN payroll operations supporting participants as common-law employers.
• Ensure proper processing of:
  • Payroll, tax withholdings, unemployment insurance
  • Vendor payments and reimbursements
  • Worker eligibility and background checks
• Maintain integrity of participant-level budgets and financial reporting.
• Ensure timely, compliant delivery of a high-quality participant and caregiver experience across onboarding, training, and ongoing support.
• Implement scalable service models that support participants acting as employers (Employer Authority and/or Budget Authority).
• Manage relationships with payroll providers, EVV systems, and FMS technology platforms.
• Lead implementation and optimization of systems including:
  • Timekeeping and EVV
  • Payroll engines
  • Participant portals
• Lead and develop cross-functional teams (payroll, compliance, onboarding, customer support).
• Establish performance metrics, training programs, and accountability standards.
• Serve as the primary operational partner to the VP, contributing to growth strategy and new implementation of program.

Benefits

• Medical, Dental, Vision and Employee Assistant Program Benefits
• 401K Match
• 20 Paid Days Annually
• Excellent Growth and Advancement Opportunities

Employee Perks

• Monthly Company Town Hall Events
• Monthly Internal Mental Health Newsletters
• Monthly Streaming Services Perk
• Tickets at Work Perk
• Monthly Lunch & Learn Events
• Monthly Bene-Verse Events