[Hiring] Director of Operations @Career Certified

Role Description

The Director of Operations serves as the senior operational and go-to-market leader for Career Certified's AEC Business Unit, overseeing Amber Book, All Star Training, and My Contractors License (MCL). This role is accountable for business performance across the portfolio, including:

• Revenue growth
• Operational execution
• Marketing strategy
• Customer experience
• B2B partnerships
• Strategic initiatives

The Director of Operations acts as the primary business leader responsible for coordinating sales, marketing, operations, and customer success efforts while ensuring alignment with Career Certified's broader organizational goals. This individual owns revenue forecasting, operational effectiveness, and execution of growth initiatives across multiple brands and business models.

The ideal candidate brings strong business acumen, operational leadership experience, and a proven ability to drive measurable results through cross-functional collaboration, strategic planning, and disciplined execution.

Qualifications

• Bachelor's degree in Business, Operations, Marketing, Management, or related field; or equivalent combination of education and experience.
• 5+ years of progressive leadership experience with revenue accountability and operational ownership.
• Strong operational leadership and business management capabilities.
• Demonstrated experience owning revenue targets, forecasting, and business performance metrics.
• Ability to lead across multiple functions, including sales, marketing, customer support, and operations.
• Strong project management and execution skills.
• Excellent communication and stakeholder management abilities.
• Proven ability to operate effectively in a fast-paced, evolving business environment.
• Strong analytical and financial acumen with the ability to translate data into business decisions.
• Experience building processes, improving operational efficiency, and driving organizational alignment.
• Ability to influence without direct authority and successfully manage cross-functional partnerships.
• Comfortable balancing strategic planning with hands-on execution.

Requirements

• Microsoft Office Suite, particularly Excel and PowerPoint
• Salesforce or equivalent CRM platform
• Business reporting and analytics tools
• Project management and collaboration platforms
• Experience interpreting marketing and operational performance dashboards

Benefits

• Remote Office Environment
• Moderate travel as business needs require
• Full Time, Exempt employment type

What Success Looks Like

• Revenue growth goals are consistently achieved across the AEC portfolio.
• Marketing, sales, operations, and customer support functions operate cohesively and efficiently.
• Forecast accuracy and business performance visibility improve through disciplined reporting and planning.
• Strategic initiatives are delivered on time and contribute measurable business value.
• Customer satisfaction, operational efficiency, and team effectiveness continue to improve year over year.
• Amber Book, All Star Training, and MCL operate as coordinated, high-performing businesses while maintaining their unique market positions.