[Hiring] Director of Operations @GT Independence

Role Description

The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.

• Maintains Operational Standards
• Formulates, implements, and communicates operational policies and procedures
• Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
• Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
• Develops leadership and management skills within subordinates
• Approves performance appraisals and wage increases
• Develops metrics to measure operations performance
• Participates in the development of new services for recently acquired contracts
• Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
• Monitors workloads of the group and re-assigns agencies and programs appropriately
• Collaborates with directors and executives from other functional areas to optimize delivery of services
• Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
• Identifies opportunities to improve our processes
• Builds and maintains relationships with Agencies
• Promote adherence to and upholds the company’s mission and values
• Other duties as assigned

Qualifications

• Bachelor’s Degree in business, human services or related field or equivalent work experience
• At least 5 years of experience relevant to the work performed
• Knowledgebase in supervision, business management and leadership
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrate the ability to balance work pressure with time management skills
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating and maintaining highly effective team
• Competent in the use of Microsoft Office programs and the Internet

Requirements

• Work is performed in a typical office setting or from a home office.
• Travel may be required.