[Hiring] Director of Events & Operations @ATH Solutions Inc.

Role Description

The Director of Events & Operations is the senior operational leader of LaJoy Creative's client delivery and internal business infrastructure, reporting directly to the Founder & CEO. This role owns the strategic and managerial layer that LaJoy Creative staff and consultants execute against day-to-day — setting production standards, managing the team, owning client and vendor relationships at the leadership level, and building the systems that let the firm scale. Beyond operations, this role is also expected to actively grow the firm's business — bringing established client and network relationships to the table and translating them into new revenue opportunities alongside the CEO.

The Director translates the CEO's vision and business development wins into a functioning, well-run operation: staffing plans, budgets, quality standards, and growth-ready processes. This is a hands-on leadership role — the Director will still walk a site, sit in a client meeting, and jump into a crisis — but the primary mandate is building and running the machine, not executing every task personally.

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• Ten (10) + years of progressively responsible experience in event production, event operations, or hospitality management, including at least 2-3 years in a people-management or department-leadership capacity.
• Demonstrated experience managing a portfolio of concurrent client engagements, not just single events.
• Experience with budget ownership, P&L or margin accountability, and vendor contract negotiation at a strategic level.
• Proven track record of generating new business, whether through personal network activation, referral partnerships, or direct sales/business development responsibility.
• Existing relationships within the events, hospitality, philanthropic, or nonprofit sectors that can realistically be brought into LaJoy Creative's client and partner pipeline.
• Prior experience in a hospitality, events firm, or mission-driven/nonprofit-adjacent environment strongly preferred.

Requirements

• Proven people-leadership skills — hiring, coaching, performance management, and building team culture in a small, fast-paced firm.
• Strong business acumen: budgeting, forecasting, pricing, and margin awareness across multiple simultaneous projects.
• Demonstrated ability to identify, pursue, and close new business opportunities, with comfort operating in a revenue-generating capacity, not solely a delivery/operations capacity.
• Executive-level presence and communication skills, comfortable representing the firm to C-suite clients, high-profile partners, and industry audiences.
• Strategic thinker who can translate a founder's vision into scalable systems and repeatable processes.
• High degree of trust and discretion, operating as a direct extension of the CEO's authority.
• Ability to balance strategic oversight with hands-on execution when the moment demands it.
• Deep alignment with LaJoy Creative's mission-driven client base and its creative, relationship-centered brand of service.

Benefits

• Salary Range: $130,000 - $160,000 (plus commission)
• Remote work location – New York or DC; Global travel required

Company Description

LaJoy Creative is an Equal Opportunity Employer, committed to creating a diverse and inclusive organizational culture, and does not discriminate against employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.