[Hiring] Director of Delivery Operations and Workforce Planning @Valiantys

Role Description

The Director of Delivery Operations and Workforce Planning, NoAM builds and leads the operational backbone of the regional Delivery organization across professional services and managed services. The role creates the management system, data discipline, operating cadence, and cross-functional coordination required to make delivery predictable, scalable, and financially healthy.

• Establish and maintain the NoAM Delivery operating model, including management cadences, decision forums, escalation paths, ownership structures, and recurring performance reviews.
• Create and govern a consistent sales-to-delivery-to-finance operating lifecycle covering handoff, project setup, staffing, delivery governance, change control, and closure.
• Ensure regional operating practices align with regional strategy, financial objectives, and global delivery policies, and translate those into practical workflows and standards.
• Identify systemic operational risks and recurring exceptions, distinguish isolated issues from operating-model problems, and coordinate corrective action with accountable leaders.
• Provide regional leadership with clear, consistent visibility into portfolio performance and execution health.

Qualifications

• Leadership experience in delivery operations, PMO, resource management, or business operations within a professional services or consulting organization.
• Deep understanding of professional services and managed services delivery models, including project economics and the sales-to-delivery-to-finance lifecycle.
• Demonstrated experience building demand, capacity, utilization, and workforce planning processes at a regional or business-unit scale.
• Strong financial acumen, including services forecasting, budgeting, margin management, and variance analysis.
• Track record of defining KPI frameworks, improving data quality, and turning complex operational data into executive-ready decisions.
• Hands-on experience with professional services automation, CRM, and business intelligence platforms; Certinia and Salesforce experience is advantageous.
• Strong executive communication, facilitation, and stakeholder influence skills.
• Ability to operate at both strategic and detailed levels.

Requirements

• Significant leadership experience in consulting, professional services, delivery, or managed services environments.
• Proven experience leading multi-level delivery teams across project-based work and ongoing services.
• Significant experience leading delivery within complex, large-scale enterprise transformation programs.
• Deep domain expertise in at least one of the following: IT Service Management (ITSM), Software Development Lifecycle (SDLC), or Project, Program, and Portfolio Management (PPPM).
• Proven experience operating within or alongside enterprise PMO and portfolio-governance structures.
• Demonstrated commercial acumen, with experience providing delivery input into opportunity shaping, scoping, estimation, SOW review, margin considerations, account expansion, and commercial-risk decisions.
• Track record of leading high-stakes client escalations and recovery plans.
• Comfortable leading through ambiguity, incomplete information, and competing priorities.
• Experience improving utilization, margin, forecasting, delivery consistency, and scalable operating practices.
• Experience delivering transformations enabled by Atlassian or comparable enterprise platforms.
• Practical understanding of AI-enabled delivery, automation, and analytics.
• Demonstrated success developing leaders, coaching teams, building organizational capability, and fostering an inclusive, high-performance culture.

Benefits

• Competitive compensation with an annual performance-based bonus.
• Comprehensive Health Insurance.
• 401(k) with Company Match.
• Generous Paid Time Off (PTO) - 4 weeks per year, plus public holidays.
• A flexible remote work policy.
• A multicultural and international team environment.
• $125,000 - $130,000 a year.