[Hiring] Director of Commercial Operations @Bloomlife

Role Description

We're seeking a Director of Commercial Operations to serve as a right-hand to our Chief Commercial Officer and support the commercial team during this critical growth phase as we scale our commercial reach. This role requires a versatile, startup-experienced operator who can build and operate scalable infrastructure and processes across multiple functions—including sales, marketing, customer experience, and clinical implementation operations. This is a remote role.

This is not a traditional, siloed operations role. You'll be the connective tissue between strategy and execution, translating leadership’s vision into actionable processes while rolling up your sleeves to solve day-to-day operational challenges. If you thrive in ambiguity, excel at building from the ground up, and are energized by wearing multiple hats in service of our mission, this role is for you.

Qualifications

• 6-8+ years of progressive operations leadership, customer success, or commercial operations experience, with significant time in early-stage or high-growth startup environments
• Proven track record building and scaling processes from 0 to 100 – you've created infrastructure, playbooks, and operational systems in ambiguous, resource-constrained settings
• Healthcare, health tech, or life sciences experience strongly preferred, particularly in regulated environments (FDA, HIPAA, clinical operations)
• Cross-functional leadership success coordinating teams across Customer Service, Sales, Product, Engineering, Marketing, Sales, and Clinical functions
• Customer success and relationship management expertise in B2B and/or DTC contexts, with demonstrated ability to drive retention, expansion, and satisfaction
• Project management excellence managing complex, multi-stakeholder initiatives with competing priorities and tight timelines
• Data-driven mindset with experience optimizing and using a CRM platform, building reporting systems, defining KPIs, and using analytics to inform strategic decisions
• Very comfortable with technology, strong analytical skills, comfortable using AI tools, strong communication and presentation skills

Requirements

• Design, implement, maintain and scale operational processes across sales, marketing, customer success, commercial operations, and clinical implementation functions
• Establish clear frameworks, processes, KPIs, and operating rhythms that enable sustainable growth from early-stage to scaled operations
• Identify operational inefficiencies and proactively design solutions that improve team velocity, customer experience, and business outcomes
• Build the foundational infrastructure needed to support rapid scaling while maintaining quality and compliance in a regulated healthcare environment
• Support the Chief Commercial Officer with various ad-hoc projects, as needed
• Build and/or update and implement playbooks, processes, and enablement tools for customer-facing team
• Own processes related to pipeline funnel management and new clinic rollout prioritization
• Assess, optimize and maintain CRM to scale sales, CI and account management efficiently
• Oversee commercial logistics for remote monitoring device kits
• Work with CCO to develop and deliver monthly clinic dashboards and performance reports
• Facilitate Clinic Monthly Claims Summary report review
• Summarize and maintain reimbursement landscape data across Medicaid and commercial insurers
• With CCO and CEO, analyze clinic financial reports and prepare client feedback/guidance
• Establish Key Account Health scorecard, monitoring, engagement cadences and proactive support systems
• Design and operationalize Voice of Customer programs
• Collaborate with Regulatory, Product and Software for customer complaint assessment and resolution
• Identify opportunities for continuous process improvement
• Serve as strategic thought partner to executive leadership on company priorities
• Foster strong, trust-based relationships across all levels of the organization
• Prepare executive updates, board materials, and/or investor updates

Benefits

• Competitive market salary + stock options grant
• Medical, dental, and vision with a range of coverage and copay options, 100% for employees and 50% for dependents
• Unlimited PTO + Sick days
• 401(k) retirement plan
• Parental leave: Maternity - 3 months full time off or up to 6 months with partial work after 2 months; Paternity - 1 month full time off or up to 3 months with partial work
• Professional development: 100% reimbursement for work-related conferences, classes, books

Company Description

Join a company tackling one of the most urgent healthcare crisis — improving maternal and fetal health outcomes in the U.S. and beyond — with a singular focus on transforming care for high-risk pregnancies.

Be part of the team that is reimagining maternal care delivery through a first-of-its-kind connected care platform, integrating advanced maternal-fetal monitoring, analytics, and clinical services into a seamless, scalable solution.

Work alongside industry leading experts in medical technology, clinical care, and healthcare operations, united by the vision of empowering mothers, enabling providers, and improving birth outcomes for all women.