[Hiring] Director of Business Operations @Handl Health

Role Description

Business operations at Handl is not a back office. It is invoicing and receivables, the monthly close, board preparation, contract flow, vendor and people logistics, and the automated workflows that increasingly do this work for us.

Over the last year we have moved it from a manual service function toward an automation-first one — fewer steps, clearer owners, systems that surface exceptions instead of people chasing them.

We are hiring a Director of Business Operations to be that owner — to take the matter from intake to completion, bring in the right specialist or decision-maker at the right moment, and then build the system so the next one is routine.

This is a doer-first role. You will run the work yourself, alongside an Operations Manager who owns the recurring operating processes and an AI Enablement & IT team building what you specify.

What you will own

• Urgent and cyclical matters — first responder.
• Operational reliability.
• Finance operations.
• Standard legal operations.
• Automation-first operations.
• Decision support.

How you work

• Act independently when a matter fits an approved process and authority limit.
• Request a decision when it exceeds an agreed budget, commercial parameter, or policy.
• Interrupt immediately only when waiting would cause material harm or miss a critical deadline.
• Distinguish business urgency from stakeholder pressure.
• Keep your own workload sustainable.

How the role grows

This role starts as a doer and expands with results. As reliability becomes routine and automation compounds, scope grows into deeper ownership of finance and legal operations, management of the operations team, and larger cross-functional programs.

What we are looking for

• Evidence over titles.
• Show us you have taken a time-sensitive, cross-functional matter end to end.
• Built automated workflows that replaced manual work, with controls.
• Personally run recurring business operations.
• Directed the work of others as a manager or by enforcing cross-functional commitments.
• Built useful dashboards from imperfect data.
• Written clearly and briefly, exercised discretion with sensitive matters.
• Typically this looks like 7–10 years of experience with at least three in business operations.

Nice to have

• Healthcare, health insurance, or healthtech experience.
• Experience working with outside counsel and managing contract processes.
• Familiarity with our stack: Ramp, Salesforce, QuickBooks, Notion, Supabase, Asana, Slack, and LLM-based tooling.
• Experience scaling a company from Series A to Series B.

How we will evaluate you

Expect a short practical case: a board packet is due next week, Sales needs an agreement closed by Friday, an employee matter arrives with incomplete information, and the receivables report does not tie. We are looking for ownership, sequencing, judgment about specialist input, and a bias to build the system rather than work the queue.

Benefits

• Stock options
• Health benefits and 401(k) matching
• Flexible paid vacation, parental and medical leave
• Home-office reimbursement (One Time)
• Annual Professional Development & Wellness Reimbursement