[Hiring] Director of Business Operations @MUI

Role Description

As MUI scales past 40 people, our biggest bottleneck is increasingly execution in business operations. We are hiring a Director of Business Operations to offload executive operations from the CEO and build the machinery required for our products to reach their full potential. In this role, you will take on critical initiatives, ensure that cross-functional friction is resolved, and enforce a high bar of execution across the entire business.

Key responsibilities include:

• Track performance & resolve bottlenecks:
  • Monitor company KPIs, detect operational risks early, and deploy targeted interventions to solve root causes across departments.
• Lead operational scaling & systems design:
  • Build, optimize, and automate scalable workflows, OKR cadences, and operating systems.
  • Manage the Operations Engineer and temporarily own critical functions like interim RevOps.
• Lead people:
  • Manage a team of operational contributors (including an operations engineer, people partner, operations manager), unblocking their daily work and setting clear execution standards.
• Drive special projects (0-to-1):
  • Lead high-priority strategic experiments, expansions, or internal turnarounds from inception through execution to smooth handoff.
• Break down cross-functional silos:
  • Facilitate seamless collaboration across Product, Sales, Engineering, and Finance to eliminate friction and increase decision-making velocity.
• Act as an executive proxy & advisor:
  • Partner directly with the CEO and leadership team to offload executive initiatives, align company scorecards, and run core operating forums.

Overall, expect the role to be 60% execution, 40% team management.

Qualifications

• High-agency & cross-functional judgment: Self-directed problem solver who thrives in ambiguity and can prioritize among many opportunities.
• High conscientiousness & detail rigor: Strong commitment to eventually reach no-defect execution; double-checks everything, maintains clean documentation, focuses on friction-free user experiences.
• Executive presence & business acumen: Sound financial judgment, strong understanding of unit economics/gross margins, and the communication skills required to align senior leaders without direct line authority.
• First-principles analytical rigor: Proven track record of breaking down complex, ambiguous operational problems into root causes rather than treating superficial symptoms.
• Hands-on data literacy & systems design: Strong experience designing metrics, operating cadences (OKRs, WBRs/QBRs), and working alongside data/analytics engineers or tool stacks to establish single sources of truth.
• Strategic execution & ownership: Demonstrated success leading cross-functional strategic projects from scratch to a stable handoff, or taking on interim functional lead roles.
• Relentless drive for excellence: Follow the Boy Scout philosophy. You naturally leave every document, system, or workflow in better shape than you found it, proactively paying down operational debt.

Requirements

• Former founder, Chief of Staff, or operations lead experience at a scaling startup (40–100 employees).
• Hands-on experience with modern analytics stacks (for example, SQL, Python).
• Prior experience in a developer tools or open-core business.

Benefits

• We offer competitive compensation commensurate with your experience level and location and are prepared to pay top market rates for someone who can clearly exceed the role's expectations.
• You can find the other perks and benefits on the careers page.