[Hiring] Delivery Operations Manager @Nebius

Role Description

Token Factory is scaling AI inference across PoC and production environments. As we grow, operational clarity and structured delivery become critical. We are hiring a Delivery Operations Manager to build and maintain the operational system that connects sales, delivery, and customer success — and ensures every customer interaction runs smoothly from first deal to production. You’re welcome to work remotely from Europe.

• Post-Sales Operations
  • Own day-to-day operational processes across active PoCs and production customers
  • Ensure seamless transitions from PoC to production without loss of context
  • Build and maintain documentation for complex operational scenarios: customer migrations, model changes, GPU type changes, contract renewals
  • Define cleanup processes for customer offboarding and scope reductions
  • Triage incidents together with SA and Support, maintain clear escalation paths
• Customer Lifecycle & Commercial Operations
  • Support transitions to new legal entities, updated contracts, and SKU changes
  • Build and maintain instructions for AE, SE, and Sales Ops on how to work with Token Factory customers
  • Align post-sales processes with broader Nebius Cloud standards
  • Define upsale processes — new PoCs for existing customers, operational and billing setup, transition to production
• Operational Visibility
  • Maintain a single source of truth on customer health, active workloads, and contract status
  • Track upcoming renewals, capacity changes, and operational dependencies
  • Surface risks early and drive resolution across teams
• Cross-Functional Coordination
  • Improve handoff clarity across Sales, Pre-Sales, Engineering, and Delivery
  • Run structured operational reviews
  • Work comfortably with technical teams — you don't need to write code, but you need to understand what engineers are building and why it matters for customers
• Automation & Tooling
  • Drive automation initiatives: Salesforce / Jira / Backoffice integrations, customer notifications, contract expiry alerts, cleanup workflows
  • Identify where manual processes can be replaced with tooling

Qualifications

• Experience in cloud, AI, or SaaS operations
• Comfortable working across sales, legal, finance, and engineering teams
• Ability to bring structure without adding bureaucracy
• Proactive in surfacing risks and improving execution
• Ability to hold a conversation with a technical team without getting lost

Requirements

• Active PoCs and production customers are visible and tracked
• Transitions to production are structured and predictable
• Commercial and operational changes reach customers without friction
• Cross-team delivery clarity improves over time

Benefits

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams