[Hiring] Commercial Back Office Specialist @RateHawk

Role Description

As a Commercial Back Office Specialist, you will play a pivotal role in supporting commercial operations, managing contractual agreements, and coordinating payment and administrative activities. This is a remote vacancy open to candidates residing in Europe.

• Prepare, manage, and update standard commercial documentation and contractual templates, including Incentive Agreements, Credit Line addendums, and Incentive addendums (Overrides, SMAA).
• Act as a liaison between partners and Operations teams, coordinating the resolution of booking issues, operational requests, and payment-related inquiries to ensure timely and effective support.
• Coordinate payment-related administrative activities, including the collection of wire transfer confirmations from partners for last-minute payments.
• Coordinate payment allocation requests with Finance, follow up on unallocated payments, monitor overpayments, and coordinate their resolution.
• Manage credit notes and support partners with various payment-related administrative requests.
• Collaborate with the Marketing team to support commercial presentations and sales materials in line with brand guidelines.
• Support the organization and execution of commercial events, including trade fairs, roadshows, workshops, and networking activities, managing necessary logistics.
• Manage promotional materials inventory and coordinate the ordering and shipment of promotional materials and branded merchandise.

Qualifications

• Relevant experience: +1 experience in Sales Support, Commercial Operations, Sales Operations, Commercial Back Office or a similar role.
• Administrative Skills: High level of accuracy and attention to detail, particularly when handling commercial documentation, agreements, and payment-related activities. Strong organizational and time-management skills, with the ability to prioritize and manage multiple tasks independently.
• Technical & Analytical Skills: Advanced Excel skills and experience with Business Intelligence dashboards (Tableau or similar tools). Confidence in working with CRM systems and digital business tools.
• AI Proficiency: Knowledge and practical use of AI tools to support daily work, productivity, and data/document management.
• Language knowledge: English and Italian.
• Personal skills: Strong communication skills and ability to interact effectively with customers and cross-functional teams, including Sales, Finance, Operations, and Marketing. Ability to manage administrative and operational processes from request to completion, ensuring timely follow-up.

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.