[Hiring] CoE Field Service Operations Manager @ABB

Role Description

This position reports to: Director, Data Center Services Center of Excellence.

In this role you will be responsible for running the day-to-day service activities for the Data Center Services Center Of Excellence, in the Electrification Services division for the United States, ensuring that we consistently exceed customer expectations.

You will have full accountability for the day-to-day execution within the Data Center Service segment as well as a central role in the development of our surge team for both the Data Center segment and the overall Field Services organization.

The work model for this role is: Remote within the U.S., with a preference for candidates located in the Western or Mountain Time Zones.

You will be mainly accountable for:

• Improves service availability, quality, and customer experience across all field service operations.
• Develops, implements, and reviews field service strategy aligned with global business objectives.
• Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
• Drives continuous improvement, first‑time‑right execution, and KPI‑based performance management.
• Identifies on‑site opportunities to enhance customer operations and communicates them to account teams.
• Leads a culture of operational excellence, risk management, and effective end‑to‑end service delivery.
• Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements.
• Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.
• Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high‑quality execution.
• Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.

Qualifications

• A Bachelor’s Degree in Engineering or Business or commensurate experience.
• Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market.
• Knowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
• Must be able to interpret and work from engineering drawings and technical specifications.
• Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc.
• Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations.
• Strong leadership, clear communication, teamwork, and a proven customer‑focused mindset.
• Willing to travel up to 50% of time.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Benefits

• Health, Life & Disability options including a choice between two medical plan options: a PPO plan called the Copay Plan or a High Deductible Health Plan (with a Health Savings Account).
• Choice between two dental plan options: Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short Term Disability – up to 26 weeks – Company paid.
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
• Parental Leave – up to 6 weeks.
• Employee Assistance Program.
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
• Employee discount program.
• 401k Savings Plan with Company Contributions.
• Employee Stock Acquisition Plan (ESAP).
• ABB provides 11 paid holidays.
• Salaried exempt positions are provided vacation under a permissive time away policy.