[Hiring] Club Operations Analyst II @Travel + Leisure Co.

Role Description

The Operations Analyst II in Owner Services will be responsible for analyzing processes completed by Operations Specialists, assessing, updating, and maintaining owner contract or account records with accuracy and/or transaction compliance and system verification of all our club brands. This includes:

• Monitoring transactions for issues with Transactors (Owners and Associates) and system.
• Ensuring security, stability, and data integrity of internal systems and Owner transaction behaviors.
• Leveraging various process improvement techniques and tools while collaborating with the Club Operations and Cross-functional teams.
• Consulting on both new and existing processes to deliver solutions that enhance operational efficiency and scalability while mitigating risks.
• Being a subject matter expert in all available technologies and process improvement strategies.
• Partnering with various business teams across the organization to ensure the department meets or exceeds customer expectations.
• Expanding individual development in all Travel & Leisure Clubs.

Qualifications

• Bachelor’s degree in MIS, IS, IT or Business, or equivalent work experience.
• One to three years of experience in Contact Center/Customer Operations.
• Experience designing automation and data connections using tools such as Power Apps, SharePoint, SQL, SAS, Power BI, Python, Excel, Tableau, Visual Basic.
• Proven ability to sustain performance and take on new work with little to no supervision.
• Excellent business writing and oral communication skills.
• Ability to write owner-facing documents and scripts.
• Ability to create training guides and standard operating procedures.
• Ability to prioritize and track multiple projects and deadlines throughout the work week.
• Enjoys attention to details.

Requirements

• 2 years of experience working in a customer contact center or equivalent.
• Minimum twelve (12) months of service in Club Compliance.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave, and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program