[Hiring] Client Operations Coordinator @Pear VC

Role Description

We’re looking for a Client Operations Coordinator who thrives on details, enjoys variety, and is happy to jump into whatever the team needs that week. In this remote role, you’ll be the connective tissue of our client operations:

• Making sure spending plans are accurate
• Ensuring providers get paid on time
• Providing families with fast answers on practical details

No two weeks look the same. Responsibilities include:

• Client Operations Support: Own and resolve client operations requests, such as provider searches.
• Quotes & Contracts: Prepare and send quotes for prospective families, keeping contracts accurate and up to date.
• Spending Plan Review & Package Guidance: Audit spending plans for accuracy and completeness.
• Invoice & Payment Management: Ensure accurate, timely submission of invoices to FMS providers.
• Documentation Coordination: Educate and guide staff and providers on required documents.
• Spending Plan Implementation: Support families and Independent Facilitators with purchase requests.
• Workflow Optimization: Develop and refine processes across client transition and invoicing.
• Customer Service Excellence: Communicate clearly and proactively with families, vendors, and FMS contacts.
• Wherever the Team Needs You: Pick up new projects and help shape what this role becomes.

This role is perfect for someone who:

• Enjoys reviewing numbers and catching errors
• Loves organizing information and following structured workflows
• Gets energy from variety and is comfortable switching between tasks
• Sees an unfamiliar problem as a chance to learn something new
• Likes being the steady, reliable backbone of an operations team

Qualifications

• Bachelor’s degree or equivalent work experience
• Experience in operations, billing, contracts, accounts receivable/payable, or administrative coordination
• A flexible, resourceful mindset and comfort with ambiguity
• Strong attention to detail and comfort with math, spreadsheets, and reconciling numbers
• Client-facing or customer service experience managing multiple relationships at once
• Excellent written and verbal communication skills
• Must have a computer, reliable high-speed internet, and a quiet work environment
• Experience building or improving processes (preferred)
• Experience with Google Workspace and/or Microsoft Office (preferred)
• Experience with a CRM or ticketing system, such as HubSpot (preferred)
• Experience in the developmental disability field or California’s SDP and Regional Center system (preferred)
• Fluent in Spanish and bilingual (preferred)

Benefits

• Remote first — ability to work from home
• Health, vision, and dental insurance
• 401(k)
• 14 Paid Time Off (PTO) days per year
• 7 sick or flex days per year
• Annual company retreat

Company Description

Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav is driving innovation in disability services by connecting clients with personalized support from virtual Navigators and operational experts. Last year, we helped hundreds of individuals access life-changing services through SDP, and we are rapidly scaling our impact.