[Hiring] Chief Operating Officer @World Business Lenders, LLC

Role Description

The Chief Operating Officer is responsible for providing operational leadership and coordination across the Company’s Lending Operations, including Intake, Processing, Valuation, Underwriting, Title, and Closing, as well as Asset Resolution and Loan Administration (Servicing).

• Work closely with senior leadership to ensure integrated lending and asset lifecycle operations.
• Focus on improving coordination, establishing consistent processes, and monitoring key performance indicators.
• Report directly to the Chief Executive Officer and serve as a key operational partner to executive leadership.
• Provide visibility into operational performance, risks, capacity, and opportunities for improvement.

What Success Looks Like

• Improve coordination and accountability across Lending Operations, Asset Resolution, and Loan Administration.
• Reduce operational bottlenecks and unnecessary handoffs.
• Improve turnaround times and overall process efficiency.
• Establish clear and measurable operational KPIs.
• Identify and resolve recurring operational issues.
• Build scalable processes to support company growth.
• Create a unified and efficient end-to-end operating model.

What You'll Be Doing (Core Responsibilities)

Operational Leadership

• Provide overall operational oversight across Lending Operations, Asset Resolution, and Loan Administration.
• Work with functional leaders to establish priorities, processes, and performance expectations.
• Ensure integrated processes with clear ownership and accountability.
• Identify operational gaps, inefficiencies, and communication breakdowns.
• Develop and maintain standardized operating procedures and workflows.
• Monitor operational performance and provide updates to the CEO.

Closing Operations Oversight

• Monitor closing, funding, and related operational activities.
• Identify recurring issues affecting Closing Operations.
• Coordinate with relevant functions to improve execution.
• Review operational reporting and identify trends.

Valuations Oversight

• Ensure valuation activities are integrated into closing and asset-resolution processes.
• Monitor valuation volume, turnaround times, and quality.
• Identify delays affecting closing and establish prioritization processes.
• Identify opportunities to improve valuation efficiency.

Asset Resolution Oversight

• Ensure assets move efficiently through the resolution process.
• Monitor resolution pipelines and operational metrics.
• Identify operational issues affecting resolution outcomes.
• Establish consistent processes for tracking assets.

Lending Operations Oversight

• Provide operational oversight across Intake, Processing, Valuation, Underwriting, Title, and Closing.
• Work with functional leaders to establish priorities and service levels.
• Identify bottlenecks and recurring problems across the lending pipeline.
• Monitor operational reporting and recommend corrective actions.

Loan Administration (Servicing) Oversight

• Provide operational oversight of Loan Administration and its integration with the broader lifecycle.
• Monitor servicing workflows and performance.
• Identify opportunities to improve servicing efficiency.
• Establish escalation processes for servicing issues.

End-to-End Process Management

• Develop a comprehensive understanding of the company's closing and asset lifecycle.
• Map key processes and clarify handoffs and responsibilities.
• Develop dashboards and reporting for operational performance.
• Analyze operational data to identify trends and improvement opportunities.
• Lead cross-functional initiatives to improve efficiency and scalability.

People & Organizational Leadership

• Evaluate staffing levels and organizational structure.
• Identify needs for additional resources and training.
• Establish expectations for operational accountability.
• Support the development of department leaders.
• Encourage collaboration and accountability across departments.

Executive & Cross-Functional Responsibilities

• Serve as the primary operational liaison across functions and executive leadership.
• Coordinate cross-functional initiatives connecting operational processes with technology.
• Partner closely with executive leaders to ensure alignment with operational strategy.
• Prepare operational reports and escalate significant issues to the CEO.
• Participate in strategic planning and operational decision-making.

Qualifications

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field preferred.

Requirements

• 7+ years of progressive experience in operations, lending, financial services, or related industry.
• Experience managing or coordinating multiple operational functions.
• Strong understanding of closing operations and the loan lifecycle.
• Experience with valuations, asset resolution, servicing, or related functions preferred.
• Demonstrated experience improving business processes and operational efficiency.
• Strong analytical and problem-solving skills.
• Excellent communication and organizational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong leadership skills with the ability to influence.

Core Competencies

• Operational Leadership
• Cross-Functional Management
• Process Improvement
• Closing Operations
• Performance Management
• Data Analysis
• Problem Solving
• Strategic Thinking
• Accountability
• Executive Communication
• Change Management
• Organizational Development

Benefits

• Compensation includes a base salary of $200,000-$250,000 plus incentive compensation eligibility.
• Benefits include medical, dental, vision, life, and disability coverage.
• 401(k) with company match; paid holidays and paid time off (PTO).
• This is a remote role with occasional travel.

Ready to Apply?

If this sounds like you, we'd love to hear from you - submit your CV in English and hit Apply.