[Hiring] Central Operations Support Executive @Amazon

Role Description

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including:

• Daily metrics monitoring
• Triggering on-field support to sellers and audits
• Stakeholder management, within and outside of Amazon
• Rolling out new processes
• Running central control centres

The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. It also requires skills in identifying patterns and any disruptions, along with the ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel

Requirements

• Remotely monitor efficient functioning of the assigned sites via outbound calls, emails, and coordination with field executives
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
• Train and direct sellers for execution and adherence to norms and practices
• Devise and deploy SOPs, analyze data, and propose features and processes that focus on improving the Seller experience

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.