[Hiring] Central Operations Specialist @Banner Bank

Role Description

As a Central Operations Specialist, you will work in a specific operations function, provide exceptional customer service, and perform function-specific, day-to-day operations tasks. Your responsibilities will include:

• Supporting branches through review and documentation of multiple critical functions.
• Providing Bank staff with training and responding to inquiries on complex functions for procedures, applications, and access.
• Being responsible for providing support for specific retail operational areas, including:
  • SilverLake (DD, CD, SB, CIF)
  • Streamline
  • Vertex
  • Store Forward
  • OnBase
  • Info-Capture
  • New Account Setup
  • IRAs
  • Account Analysis
  • Sweeps/AFTs
  • IOLTA/RETA
  • Withholding
  • Procedures
  • Communications
  • User Access
  • Wires
  • ACH
  • Payment Processing
  • Dormant Accounts
  • Cash Services
  • Escheat
• Administering function-specific systems and user access for related applications.
• Assisting in Disaster Recovery/Business Continuity testing and real event tactical team.
• Participating in critical, bankwide problem-solving projects.
• Analyzing results of user feedback to make recommendations for support process improvement.
• Evaluating documented resolutions and analyzing trends for ways to prevent repeated problems.
• Identifying opportunities for process improvements and incorporating them with positive results.
• Assisting in the annual JHA SilverLake release, including updates or defect review, testing, training documentation, and support.
• Posting updates to BannerNet to assist in problem resolution.
• Complying with policies, procedures, security requirements, and government regulations.

Qualifications

• H.S. Diploma required (an equivalent combination of education and experience may be considered).
• 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required.

Requirements

• Excellent customer service, analytical, and problem-solving skills.
• Proven organizational skills and attention to detail.
• Ability to manage multiple projects simultaneously while ensuring critical deadlines are met.
• Effective prioritization and execution of tasks in a high-pressure environment.
• Effective written and verbal communication skills, with the ability to positively influence others.
• Ability to work independently with little direct supervision while effectively managing time and resources.
• Proven experience with troubleshooting principles/methodologies and issue resolution techniques.
• Proficient in advanced aspects of Microsoft Office and the ability to quickly learn and adapt to new technologies.
• Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations.

Benefits

• Targeted starting compensation range based on location and experience: $xx - $xx.
• Incentive and commission compensation may be awarded for eligible roles.
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD, and life.
• Paid vacation time, sick time, personal days, paid volunteer time, and 11 company paid holidays.
• 401k (up to 4% match with immediate vesting).
• Tuition reimbursement up to $5,250 annually (minimum service requirement).