[Hiring] Central Flow Lead @Amazon

Role Description

Are you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for diving deep into data and crunching numbers? Are you motivated to work in challenging situations? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about! It’s always DAY ONE on this team and as such we look for ways to keep setting the bar higher. If you answered yes to the above questions, please keep reading!

The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location. This position requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours.

• Manage the workflow of orders across multiple processes.
• Manage customer experience while minimizing fulfillment cost across multiple FCs.
• Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work.
• Act as an advisor to the FC operations and senior operations team based on their holistic view of workflow throughout the FC.
• Facilitate communication between multiple areas of the operation.
• Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.
• Manage flow settings for multiple process paths in outbound operations for multiple Fulfillment Centers based on shift plan.
• Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
• Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
• Execute and develop shift plans based on FC operational requirements and adjust as variables change.

Qualifications

• 1+ years of Microsoft Office products and applications experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• Languages Known: English

Company Description

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.