[Hiring] Business Support Coordinator @DEKRA SERVICES INC

Role Description

The Business Support Coordinator supports the DEKRA 2nd Party Audits Group (2PA) by managing administrative functions related to complex client accounts and strategic projects. This role involves:

• Coordinating resources
• Tracking milestones for new service offerings
• Managing data entry and documentation
• Contributing to the overall efficiency of operations

A Day in the Life and the Impact You’ll Make:

• Contribute to a safe and healthy work environment by actively participating, taking responsibility, and following established procedures and policies.
• Support the Program Manager of Operations with data entry, analytics, scheduling coordination, and auditor assignment.
• Coordinate with internal DEKRA entities to facilitate use of North American resources for client sites and ensure data is entered into operational tools and analyzed.
• Track, monitor, and report the status and revenue of business group performance metrics.
• Coordinate client and auditor schedules in alignment with company guidelines.
• Perform additional administrative and operational tasks as assigned.
• Communicate directly with clients as required.

Qualifications

• Bachelor’s degree or equivalent experience with 3+ years in administrative or operations support.
• Preferred experience in Automotive, Warranty, sales incentives, Service, Fixed Operations or collision repair.
• Prior experience analyzing data, creating charts, pivot tables, and summations.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams); SharePoint experience is a plus.
• Ability to prioritize, self-manage, and self-start.
• Strong interpersonal skills and ability to communicate effectively with internal and external stakeholders.
• Proven ability to work both independently and collaboratively in a remote work environment.
• Strong organizational skills, with attention to detail and follow-through.
• Process-oriented with the ability to think critically and problem-solve.

Requirements

• Ability to lift 25-50lbs (luggage).
• Comfortable with extended periods of computer and phone-based work.
• Willingness to work flexible hours when needed to meet deadlines or support operations.
• Position is remote based, with potential occasional travel as needed.

Benefits

DEKRA North America strives to provide a competitive benefits package to colleagues and promotes physical, emotional, and financial well-being. Colleagues can self-select from our benefits to create a package unique to their needs. These benefits include:

• Health care benefits: medical & prescription, dental, vision (including Domestic Partners)
• Critical Illness & Hospital Indemnity supplemental insurance
• Company Health Savings Account contribution
• Flexible Spending Account for eligible health care and dependent care expenses
• Paid time off such as vacation, sick leave, and floating holidays
• Mental and emotional support resources through our Employee Assistance Program
• Wellness Program to increase activity and health habits, with ability to earn participation rewards
• Paid Parental Leave
• Travel Assist (Domestic/International)
• 401(k) plan, with an employer match
• Company paid Short- & Long-Term Disability benefits
• Group term life insurance with options to buy-up for self and others
• Working Advantage – DEKRA’s official corporate discount program
• Education Assistance Program
• Student Loan Repayment Assistance
• Internal training and development resources to grow your career
• LEAD Forward Leadership Development Program
• Annual Career Goal Setting and Performance Review cycle participation

Additional Position Details

• Reports to: Program Manager
• Work Model: Remote
• Work Location: US-based Remote; Dallas, TX preferred
• Supervises Others: No
• Status: Full-time
• FLSA Classification: Non-exempt
• Visa Sponsorship Eligibility: This position is not eligible for Visa Sponsorship.
• Relocation Eligibility: This position is not eligible for relocation.