[Hiring] Business Operations Associate @Contour Education

Role Description

This is a remote position.

As the India-based partner to Contour's business operations lead, you are responsible for identifying operational inefficiencies and executing end-to-end process redesigns. This is a hands-on role. You will:

• Map current workflows
• Establish performance baselines
• Engineer process improvements
• Manage the transition to new owners to ensure long-term stability

Your scope includes the full build lifecycle, including analysis, metrics, and implementation. While the Business Operations lead defines strategic priorities and manages cross-functional alignment with our onshore and COO teams, you own the execution and the tangible results.

Success in this role requires a measure-first methodology, ensuring every project is backed by data, and a focus on sustainability, building processes that operate independently after handoff.

What You Will Do

• Identify operational bottlenecks:
  • Audit support, publishing, and operations workflows to isolate processes that are manual, redundant, or failing under high volume.
• Analyze and re-engineer processes:
  • Map current workflows, establish performance baselines, redesign for efficiency, and manage implementation until metrics improve and stabilize.
• Model unit economics:
  • Quantify the cost to serve a student per program and proactively monitor overhead to prevent margin erosion.
• Leverage automation:
  • Evaluate and implement automation tools where appropriate, while exercising the discipline to maintain manual processes when that is the more efficient choice.
• Ensure process sustainability:
  • Create clear documentation, designate ownership, and provide training to ensure rebuilt processes are sustainable and do not regress.
• Maintain performance visibility:
  • Track two or three active re-engineering projects with clear baseline data, projected outcomes, and completion timelines for executive review.
• If a better tool exists for something we run by hand, make the case and we will back it.

Qualifications

• 3 to 5 years of experience in business operations, process improvement, or operational analysis with a record of driving measurable change.
• Ability to model cost and volume dynamics on a whiteboard or in a spreadsheet without requiring oversight.
• Demonstrated ability to build and deploy automations that others rely on, balanced by the judgment to know when to leave a process manual.
• Proven ability to establish performance baselines prior to intervention and ensure results are sustained post-implementation.
• Ability to produce clear, actionable documentation that enables team members to execute processes independently.
• Comfort working across India business hours with regular overlap into Australian time zones.

Nice to Have

• Experience in EdTech, education services, or a student-facing organisation.
• Experience moving a metric across a team or site you did not directly manage, by changing the process rather than by authority over people.
• Lean, Six Sigma, or similar training.

What Good Looks Like

• Every project initiates with a documented, measured before-state rather than an estimate.
• Processes are designed to run independently, requiring minimal ongoing support from you.
• A live project scoreboard displays current status, performance metrics, and deadlines for all in-flight initiatives.
• You consistently reduce the cost-to-serve per student through process improvements that remain invisible to the student.

Benefits

• Fully remote, anywhere in India.
• Compensation is competitive and benchmarked to the role and your experience.
• We discuss it openly early in the process.

Apply with

A CV and one paragraph on a process you rebuilt hands-on: the before number, the after number, and who runs it now. After your written application, the process is a video interview and a final interview.