[Hiring] Bulk Ops Specialist @Stadium

Role Description

As a rapidly growing company, we are expanding our Operations team, which bulks ops specialist. This team plays a crucial role in delivering exceptional service to our customers and suppliers, ensuring their success on our platform. We provide the knowledge, tools, and strategic support necessary to optimize their goals and fully capitalize on the value of our product.

The operations team is committed to building trust and nurturing lasting relationships with our customers and vendors. Our goal is to cultivate a deep sense of understanding, confidence, and excitement through personalized support and exceptional service, setting the stage for long-term satisfaction, retention, and growth.

In this role, you'll receive thorough training on the entire customer journey. You'll develop the skills to assist our customers effectively, ensuring a smooth and satisfying experience as they navigate their relationship with Stadium. As a member of our dynamic and fast-growing team, you'll collaborate across various functions, focusing on continuous improvement and delivering top-quality service to every customer.

Stadium is based in New York City, but this would be a remote position. Candidates living outside of the US will be hired as independent contractors through Deel.

Qualifications

• Ability to thrive in a dynamic & fast-paced environment
• Solutions-oriented mindset and background as a proven problem solver
• Strong customer focus and passion for engaging with people to help them succeed
• Excellent written and verbal communication skills with attention to detail
• Great listener and keen to understanding customer situations and goals before responding with strategic guidance
• An organized and process-oriented approach to managing relationships with customers
• Patient, empathetic, and enthusiastic about interacting with all types of customers
• A fun, approachable personality; easy to get along with, but driven and focused
• Team player and humble attitude
• An eager desire to make a meaningful impact on the ground floor of a growing start-up
• English as a first language (additional languages a plus)
• Strategic thinker able to envision and execute long-term goals
• 1-2 years experience in customer-facing or people-oriented roles
• Data and AI forward approach towards problem solving.

Requirements

• Develop and maintain SOPs for bulk operations.
• Coordinate with all internal and external stakeholders to ensure the best in class experience for our customers and vendors.
• Own end to end operational flows for everything related to bulk orders as well as operational KPIs.
• Optimise and improve workflows with data backed decisions leveraging AI and business intelligence.

Benefits

• Fantastic company culture focused around recognizing and leveraging individual strengths for the benefit of the whole
• Career mobility and opportunities to work across areas of the company
• Remote-first work environment with frequent Zoom company events and chance to make genuine connections
• Competitive salary, generous PTO, 401K with match, medical benefits (US only)
• Final compensation is based on factors such as the candidate's skills, qualifications, experience, and location. Compensation for candidates residing outside the U.S. will be adjusted based on the cost of living and comparable wages in that country.