[Hiring] Donor Operations Specialist @Discovery Life Sciences

Role Description

The Donor Operations Specialist will support donor center operations. This includes but is not limited to:

• Facilitating scheduling
• Database management
• Donor recruitment, retention, and recall
• Order management

This position requires excellent customer service skills, the ability to multitask, close interaction with staff, donors, vendors, and great management skills. This is a temporary position, lasting approximately 6 months.

A Day in the Life of a Donor Operations Specialist at Discovery Life Sciences:

• Review donor schedules, collection capacity, and open customer orders.
• Coordinate donor appointments and communicate scheduling updates across teams.
• Maintain donor, collection, and order data in Salesforce and operational tracking systems.
• Support donor recruitment, retention, and recall efforts to meet collection needs.
• Monitor fulfillment, compliance, and KPI metrics to ensure on-time product delivery and operational efficiency.

Qualifications

• Associate degree required
• 5 years of relevant work experience required

Requirements

• Support all site Donor Center operations, compliance, and order fulfillment.
• Monitor day-to-day Donor Center operations to support uninterrupted product distribution and on-time, in-full collections.
• Serve as an order liaison with Project Management, verifying project details, coordinating donor scheduling, and communicating order status.
• Review open orders and donor availability to identify scheduling needs, track progress toward fulfillment, and escalate potential delays.
• Coordinate site collection and lab capacity to support order placement within operational capabilities, making capacity adjustments as directed by site leadership.
• Coordinate with Donor Management, Collection, Lab, and Project Management teams to confirm collection readiness and communicate scheduling changes.
• Maintain accurate order, donor, and collection information in Salesforce and shared planning tools.
• Assist Donor Management with donor identification, retention, and sourcing to meet current and anticipated collection needs.
• Prepare and maintain operational reports and KPI tracking related to donor recruitment, on-time and in-full product delivery, collection capacity, and nonconforming events.
• Respect and protect the privacy of personal information belonging to donors, patients, staff, and all individuals with whom the Company interacts.
• Ensure compliance with all laws, regulations, and Company policies applicable to the role and Donor Center operations.
• Perform other duties as assigned by the supervisor, which may occasionally be unrelated to the position described.
• Maintain consistent and predictable on-site attendance as an essential function of the position.

Benefits

• Competitive salary and benefits package options, including a free dental, vision package, life insurance, and disability coverage which start on your first day of employment.
• 401(k) match program which starts on your first day of employment.
• Time away from work (Generous vacation and paid time off, paid parental leave, paid family leave, etc.).
• Professional development opportunities and reimbursement for relevant certifications and tuition.
• Collaborative and inclusive work environment that values diversity.
• Team-building activities and social events.
• Employee Referral Program and Colleague Recognition Program.

Company Description

Discovery Life Sciences (Discovery) is a leading provider of highly characterized human biospecimens and cellular starting materials to advance cell and gene therapy and precision medicine programs for cancer, infectious disease, and other complex conditions. We routinely manage hundreds of studies and expertly test thousands of biospecimens simultaneously. Leading biopharma, diagnostic and academic institutions trust us to quickly deliver high-quality biospecimens and reliable, reproducible biomarker data, so they can outpace their competition and push the leading edge of innovation using our Science at your Service TM business model.