[Hiring] B2B Operations Manager @D2B

Role Description

We are seeking an experienced and proactive Operations Manager to oversee and optimize day-to-day operations for a growing food ingredients import and wholesale business. This role will be responsible for ensuring smooth supply chain coordination, efficient order fulfillment, accurate inventory management, and effective collaboration with suppliers, warehouse teams, customers, and internal stakeholders. The ideal candidate will have strong operational experience, excellent organizational skills, and the ability to manage processes within a quality-focused environment, supporting the delivery of premium allergen-free and specialty food ingredients to customers.

Responsibilities

• Oversee daily operational activities to ensure efficient workflows, accurate execution, and timely completion of tasks.
• Manage customer orders from receipt through fulfillment, coordinating deliveries and ensuring customer requirements are met.
• Coordinate with international and local suppliers regarding procurement, shipments, inventory requirements, and delivery schedules.
• Work closely with warehouse teams to maintain accurate inventory records, efficient stock movement, and proper handling of food products.
• Monitor stock levels and support inventory planning to ensure product availability and operational continuity.
• Prepare, review, and maintain operational documentation, including purchase orders, invoices, billing records, shipment documents, and reports.
• Maintain accurate records relating to product information, supplier documentation, quality requirements, and operational processes.
• Coordinate with sales, customer service, logistics, and other internal teams to ensure seamless order processing and customer satisfaction.
• Monitor operational performance and identify opportunities to improve efficiency, accuracy, and service delivery.
• Support compliance with company policies, food safety requirements, quality standards, and documentation procedures.
• Assist with process improvements and implementation of operational best practices.
• Perform other related duties and projects as required by management.

Qualifications

• Proven experience in operations management, supply chain, logistics, procurement, or a related field.
• Experience working with inventory, order fulfillment, supplier coordination, and operational processes.
• Strong attention to detail with excellent organizational and administrative skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills with the ability to work effectively with suppliers, customers, warehouse teams, and internal stakeholders.
• Experience in the food, FMCG, import/export, or distribution industry is highly desirable.
• Understanding of quality standards, traceability, and documentation requirements within a food-related environment is an advantage.
• Proficiency with operational systems, inventory management tools, and Microsoft Office applications.

Key Competencies

• Supply chain and operations coordination
• Inventory and logistics management
• Process improvement and problem-solving
• Supplier and stakeholder management
• Quality and compliance focus
• Strong attention to detail
• Effective communication and collaboration