[Hiring] Applications & Operations Support Manager @ConsultNet

Role Description

Our client, a national sales and marketing services organization, is seeking an Applications & Operations Support Manager to lead its Enterprise Applications Support team. This leader will partner closely with business stakeholders so core software solutions align with operational strategy and drive business outcomes. The role oversees software procurement, configuration, maintenance, and production support across enterprise systems, with a focus on high availability, continuous service improvement, and alignment with security and infrastructure standards.

Key Responsibilities

• Team Leadership & Vendor Governance: Direct daily activities of the Support Services team and govern external delivery teams within a Managed Services model, including SLA enforcement and ITIL/ITSM frameworks.
• Business Partnership & Process Improvement: Serve as the primary point of contact for core business units. Analyze application effectiveness to identify process and service optimization opportunities.
• Production Support & Incident Management: Oversee production support, lead root-cause analysis for major incidents, and maintain application availability, disaster recovery, and change control standards.
• Architecture & Integration Alignment: Partner with cross-functional IT leaders so application and integration designs comply with enterprise technology, infrastructure, and security architectures.
• Continuous Improvement & Operational Rigor: Implement code promotion standards, maintain comprehensive application documentation, and establish operational reporting to drive continuous improvement.

Qualifications

• 8 years of experience in enterprise application support and delivery
• 5 years of direct team leadership
• Hands-on or leadership experience with Oracle Fusion HCM and Oracle Fusion Finance
• Experience managing vendors and SLAs within a Managed Services model
• ITIL and ITSM certifications strongly preferred

Company Description

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid.

For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact.

Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.