[Hiring] Agent Operations Lead @Mainstay Labs Inc.

Role Description

We're hiring an Agent Operations Lead to own the operating results for some of the largest institutional owners of single family homes in the country. Each customer hands us a portfolio and a set of objectives, and no two are the same.

• You'll own each of your customers' books end to end: dispositions, and in some cases acquisitions, from the day a home lands with us to the day it closes.
• Co-own each customer relationship with a business relationship lead, who owns the commercial side: contracts, allocation, and expansion.
• Run the cadence, bring the analysis, catch problems while they're still ours to fix, and tell them the truth when it isn't the answer they wanted.
• Set priorities across the agents, pricing, field, and transaction coordination teams who work it.
• This is a high-volume role at a fast-moving Series A startup. Tools change. Processes change. Customers change what they're asking for mid-quarter.
• AI is very good at parts of this job that used to eat the week: reconciling our system against a customer's, flagging the twelve homes that need attention today, and drafting the weekly update.
• You'll report to the Manager, Brokerage Operations. This role is fully remote within the United States, with occasional travel to customers and launches.

Qualifications

• 5+ years running single family rental portfolios or the relationships behind them, whether in disposition, acquisition, or asset management at an SFR operator, or managing accounts for large real estate customers.
• Demonstrated ownership of a portfolio outcome or the operating side of a customer relationship, including running the reporting cadence and leading the hard conversations.
• Working knowledge of the full transaction lifecycle: pricing, listing, offers and negotiation, and contract to close. Acquisitions experience is a plus.
• Experience launching a new customer, market, or program, and getting it to steady state.
• Real estate license preferred, not required.
• Specific, demonstrable AI workflows: you've built your work around at least one general-purpose LLM (ChatGPT, Claude, or Gemini) and used it on a real portfolio or pipeline.
• Judgment about when not to use AI, and the ability to check AI outputs for accuracy and Fair Housing compliance before they reach a customer or counterparty.
• Comfort with data: spreadsheets, dashboards, and a CRM or transaction management system (Salesforce or similar), plus G-Suite, Slack, and MacOS.
• Strong written and verbal communication skills.
• Comfort working some evenings and weekends when the book requires it, and with occasional travel.

Requirements

• 5+ years in real estate operations, portfolio or asset management, or account management for institutional or high-volume real estate customers. SFR experience strongly preferred.
• Find calm in chaos, and adopt and champion change.
• Show up when the book needs you.

Benefits

• On-target earnings for this role are $120,000 to $140,000, made up of a base salary and a target bonus.
• The bonus is tied to how cleanly your book runs and to the business results you help drive.