[Hiring] Enterprise Services Operations Head @Siemens Healthineers

Role Description

Responsible for ensuring an exceptional customer experience for all ES Value Partnerships in the US. In this role you will develop and lead a team of Engagement Managers directly focused on managing the Enterprise Services contract deliverables to an outstanding level of customer satisfaction while meeting/exceeding all internal business targets, including growth and revenue.

This role ensures delivery of best-in-class medical equipment and associated services to provide a fully integrated solution, within a framework of collaboration, innovation, and performance transformation, to our Value Partnership customers.

• Cultivate a high performing Engagement Management team that consistently delivers results, develops future leaders, and demonstrates the executive presence, business acumen, and influence necessary to serve as trusted advisors to customers and senior stakeholders.
• Coordinate the seamless transition of all new Value Partnerships from the sales team to the operations team.
• Drive the creation of new performance innovation opportunities enhancing internal and external business partner opportunities.
• Establish processes to track progress, provide communication transparency, and problem solve to ensure that all internal Value Partnership business targets are met.
• Collaborate effectively with NAM and HQ leadership, and all internal, cross-functional teams to meet position responsibilities.
• Communicate effectively to ES leadership maintaining an open dialog and transparency on all Value Partner customers and associated deliverables. Prepare and present all required reviews and communications.
• Positively impact ES P&L costs and margin through optimization of cost structures and productivity measures.

Qualifications

• Bachelor’s Degree required, Advanced Degree preferred, in a related business, healthcare, or management related field.
• Minimum 8-10 years of combined leadership experience in a healthcare or related setting working with multiple stakeholders.
• Experience developing high performing teams with track record of meeting targets.
• Working knowledge of current trends in healthcare, healthcare economics, technology enablement.
• Professional oral and written presentation skills in the customer environment.
• Engagement management, project/program management and/or process improvement experience with a LEAN/Continuous Improvement background preferred.
• Willing to travel up to 40%.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time