[Hiring] Virtual Front Desk & Patient Communications Coordinator @Staffing for Doctors

Role Description

We are seeking an articulate, highly organized, and dependable Virtual Front Desk & Patient Communications Coordinator to join our team in supporting a high-volume U.S. medical practice. In this front-line remote role, your primary focus will be managing inbound and outbound patient communications, coordinating provider schedules, and maintaining clean patient records. As a secondary responsibility, you will assist with verifying insurance eligibility and processing prior authorizations through payer portals.

Because this position requires extensive daily interaction with U.S. patients, medical staff, and insurance representatives over the phone, hands-on proficiency with AthenaOne EHR and exceptional, accent-neutral verbal English communication are absolute, non-negotiable requirements. You must be comfortable managing high call volumes via RingCentral, operating independently under standard practice protocols, and handling confidential patient records in full compliance with HIPAA regulations.

Qualifications

• Flawless verbal and written English skills with a clear, accent-neutral phone presence and high listening comprehension during fast-paced calls.
• Proven background managing high-volume inbound/outbound calls and front-desk workflows in a U.S. medical clinic or virtual assistant setup.
• Solid understanding of U.S. healthcare workflows, medical terminology, and HIPAA patient privacy regulations.
• Demonstrated proficiency in booking complex patient appointments and executing prior authorization requests through insurance portals.
• Dedicated, private home office with a lockable door, high-performance computer (PC/Mac), high-speed primary internet connection, backup internet/power solutions, and a noise-canceling headset.

Requirements

• Hands-on proficiency with AthenaOne EHR.
• Experience using RingCentral or comparable cloud-based VoIP platforms.
• Prior experience supporting a high-volume, multi-provider U.S. medical practice.
• Deep experience navigating major U.S. insurance payer portals (Availity, Optum, NaviNet) for real-time eligibility and prior authorizations.

Benefits

• Full-Time (40 Hours / Week)
• Schedule: Monday – Friday, Standard U.S. Business Hours (e.g., 8:00 AM – 5:00 PM EST / CST / PST)

Company Description

Ideal Candidate Profile: You are a sharp, articulate front-desk professional who thrives in a fast-paced clinical setting. You navigate AthenaOne and RingCentral effortlessly, manage high call volumes with patience and warmth, and keep patient schedules and insurance authorizations running smoothly.