[Hiring] Urology Billing Representative @Aeroflow Career

Role Description

Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.

The Opportunity

• Aeroflow has 4 main divisions: Urology, Diabetes, Mom & Baby, & Sleep.
• Aeroflow Urology focuses on incontinence products such as diapers, underpads, and catheter supplies.
• Supplies are shipped directly to more than 100,000+ patients a month across the nation who have medical insurance and a urinary incontinence diagnosis.
• Aeroflow Urology is a leader in the incontinence industry, maintaining a 4.9 out of 5 star average on over 7000+ Google reviews.
• The Urology Billing team addresses denied claims, provides medical documentation to insurance carriers, and handles insurance audits.

Your Primary Responsibilities

• Performing analytical work of denied claims.
• Research insurance payer requirements.
• Solving problems and finding innovative solutions.
• Ability to prioritize multiple responsibilities.
• Making and receiving calls with a professional demeanor.
• Understanding reimbursement policies.
• Comfort with technology.
• Monitor reports to identify trends, concerns, and/or areas of improvement.
• Discuss findings with the potential of reporting up to management.
• Maintain knowledge of and compliance with laws, regulations, and policies.
• Maintain HIPAA/patient confidentiality.
• Regular and reliable attendance as assigned by your schedule.
• Other job duties assigned.

Qualifications

• 2 years recent work history.
• Bachelor’s degree from accredited university (any field) - desired.
• Prior work experience in healthcare or health insurance - desired.

What we look for

• Detail oriented & critical thinker.
• Excellent customer service skills.
• High level of organization.
• Strong decision maker.
• Strong communicator.
• Flexible and adaptable.
• Empathetic, compassionate, inclusive.

What to expect in the first 30 – 60 days

• First 30 days training on:
  • 4 major internal programs.
  • Basic & complex strategies for resolving an insurance claim denial.
  • Key metrics & KPI’s.
  • Compliance rules & regulations.
• Training is a combination of modules + one on one with supervisors and billers.
• After 30-45 days, responsible for working an assigned billing report independently, answering phone calls independently, and attending:
  • Frequent one on one prioritization and Q&A sessions with supervisor.
  • Weekly all team meetings with all Urology Billing members.
  • Bi-monthly meetings with relevant support teams as needed.
• Expect about 25% of your time to be spent collaborating; 75% of time to be spent working independently.

Benefits

• Competitive Pay.
• Health Plans with FSA or HSA options.
• Dental and Vision Insurance.
• Optional Life Insurance.
• 401K with Company Match.
• 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s).
• Additional Parental benefits to include fertility stipends, free diapers, breast pump.
• Paid Holidays.
• PTO Accrual from day one.
• Employee Assistance Programs.
• And SO MUCH MORE!!