[Hiring] Telephonic Triage Nurse @Gentiva Hospice

Role Description

We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times.

The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes:

• Assessing symptoms
• Prioritizing calls
• Managing urgent care needs
• Determining when an in-person visit is necessary

Key Responsibilities:

• Receive and respond to calls for assigned hospice service areas
• Prioritize urgent needs and assess callers’ symptoms to guide care decisions
• Assign on-call staff or provide treatment guidance per Plan of Care
• Provide education, emotional support, and continuity of care
• Collaborate with the interdisciplinary team to manage symptoms and avoid crises
• Document all calls accurately in electronic medical record systems
• Promote patient/family choices and quality of life at end of life
• Participate in Quality Assessment and Performance Improvement programs
• Maintain professional and compassionate communication with all stakeholders
• Provide triage coverage for multi-state/multi-agency network

We have 3 part-time shifts available:

• Shift 1: Sun: 11am-7:30pm, Thur: 5pm-1:30am, Sat: 10am-6:30pm
• Shift 2: Sun: 7am-5:30pm, Wed: 5pm-9pm, Sat: 7am-5:30pm
• Shift 3: Sun: 8am-4:30pm, Wed: 5pm-9pm, Sat: 8am-4:30pm

Qualifications

• Graduate of an accredited nursing program
• Current Registered Nurse (RN) license in a NLC Compact State
• Three (3) years of clinical nursing experience
• At least two (2) years of experience in hospice, oncology, long-term care, or home health
• Bachelor’s degree in nursing (BSN) preferred
• Prior experience in telephone triage strongly preferred
• Proficiency in EMR systems and Microsoft Office Suite
• Current CPR certification, valid driver’s license, and automobile insurance

Requirements

• Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload)
• Dedicated, quiet workspace
• Comfortable wearing a headset up to 12 hours
• Ability to navigate multiple computer screens (dual monitors + laptop)
• Ability to report to nearest Gentiva branch if needed due to equipment issues

Skills and Traits for Success

• Deep knowledge of hospice care and end-of-life needs
• Strong patient assessment and communication skills
• Ability to remain calm, clear, and compassionate in emotional or urgent situations
• Adaptable, dependable, and solutions-focused
• Strong documentation and time management capabilities
• Sensitivity to diverse backgrounds and experiences

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace