[Hiring] Telemedicine Patient Advocate @Hone Health

Role Description

We’re looking for a Patient Advocate to join our team. In this role, you’ll report to a Care Team Manager and play a key part in guiding patients through their care journey. You’ll ensure every interaction is empathetic, efficient, and high-quality, while using various tools and workflows to resolve patient needs and elevate their overall experience.

Responsibilities

• Respond to patient inquiries via email, chat, and SMS using Zendesk
• Resolve common issues such as order tracking, medication refills, and lab scheduling using guided workflows and macros
• Escalate complex cases and document updates clearly in the EMR
• Collaborate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care
• Identify recurring trends and suggest process improvements
• Meet and exceed performance targets (e.g., first reply time, resolution time, CSAT)
• Contribute to peer learning, documentation, and team knowledge
• Be available for occasional overtime—voluntary or mandatory depending on business needs

Qualifications

• Strong multitasking and time management skills
• Comfortable working in a fast-paced, ever-evolving environment
• Creative problem solver with a results-driven mindset
• Adaptable to new tools, systems, and workflows
• Able to work both independently and collaboratively
• Experience in healthcare, telehealth, or customer support is a plus

Requirements

• Motivated multi-tasker who finds fulfillment in meaningful work
• Embrace change and tackle challenges with enthusiasm
• Thrive in a high-growth environment
• Excellent communicator and proactive team player
• Humble leader eager to learn and improve
• Care deeply about helping people live longer, healthier lives

Compensation

This is an hourly, non-exempt role with annual compensation equivalent to $42,000–$50,000, depending on experience and qualifications.

Benefits

• A remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability and basic life coverage
• Flexible Spending Accounts (FSAs)
• Lifestyle Spending Accounts (LSAs)
• Federal holidays and uncapped time off for exempt employees
• Budget for the technology tools you need (laptop, monitor, and/or special software)
• A focus on company-sponsored activities to foster engagement (both virtual and in-person)
• Waived membership fees for any Hone team members utilizing Hone products