[Hiring] Seasonal Intake Specialist @Sword

Role Description

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

All of our PTs work 100% from home within the US. This is a Part-time position with hours fluctuating between 10 hours/week and 24 hours/week. While hours will vary between 10-24 per week, the exact number of hours is determined by the company and may change week to week. Seasonal Intake Specialists must be available to work the assigned number of hours and cannot choose a specific number within that range.

What you’ll be doing

• Lead video and audio onboarding consultations with members at the start of their journey.
• Deliver a welcoming, personalized introduction to the program to set each member up for success.
• Capture and synthesize the information shared to enable a smooth, high-quality transition to the treatment PT.
• Prepare clear handoff notes and collaborate with PTs to ensure continuity of care.
• Help members overcome initial barriers, building confidence and readiness to begin treatment immediately after the call.
• Review and annotate recorded video and chat interactions to support quality assurance and help train and improve Sword’s digital care products.
• Contribute to team initiatives and cross-functional projects aligned with Sword’s strategic priorities.
• Work with Intake Leads and Clinical Operations leadership to develop and scale digital care delivery processes.

Qualifications

• You need to have DPT (Doctor of Physical Therapy).
• At least 3 years of clinical experience.
• Must be a licensed physical therapist.
• Experience in the treatment of musculoskeletal disorders.
• Excellent interpersonal skills and ability to engage members.
• Extremely comfortable with technology and navigating multiple platforms at once.
• Ability to think outside the box and adapt to a hands-off approach.
• Adaptability to rapidly evolving processes without intimidation.
• Hard-working and able to handle the pressure of a fast-paced environment.
• Comfortable working a flexible schedule, between 10 and 24 hours/week, with schedule availability for the following month at least 30 days in advance.

Requirements

• This role guarantees a minimum of 10 hours per week, with the potential to increase to 24 hours based on operational needs and forecasts.
• This is a seasonal position guaranteed for at least 3 months, with the potential for extension of another 3 months and conversion to a permanent role based on individual performance and business needs.
• This job description is not all-encompassing, and Sword Health reserves the right to modify it at any time.
• There may also be opportunities to contribute to other operational requirements as they arise.

Work Hours

This is a part-time position with hours fluctuating between 10 hours/week and 24 hours/week and is fully remote. US only.

Compensation Range

• Total (Base + Volume) Compensation: $41 to $52/hour on average (base rate plus volume-based incentive, excl. variable), with a higher base for bilingual candidates.
• Base Compensation: $28/hour guaranteed, regardless of volume (Bilingual: $30/hour).
• Volume Compensation: $13 to $24/hour on average, based on post-call session activity. This figure reflects historical averages and is an estimate, not a guarantee — actual earnings vary based on individual performance and session volume.
• Variable Compensation: In addition to base and volume pay, this role is eligible for a monthly incentive based on the achievement of established company performance metrics. Payouts are subject to the terms and eligibility requirements of the applicable incentive plan.
• Compensation plans may be modified from time to time at the Company’s discretion, consistent with business needs and applicable law.
• The range below reflects base, variable, and equity for this role. This is a starting point, not a ceiling — once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact.
• Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation.

Total Compensation Range

$28 — $28 USD. Country-specific benefits may vary and will be detailed separately.