[Hiring] Statewide Intake Specialist @Texas Health & Human Services Commission

Role Description

This position offers telework opportunities and can be filled anywhere within the State of Texas. The position answers calls placed to Protective Services Statewide Intake (SWI) for reporting abuse/neglect of children; and abuse, neglect, or exploitation to persons 65 years and older or adults with disabilities. In addition to answering calls, the position reviews faxes, mail, and Internet information received by SWI. The position assesses intakes for determination of priority, allegation type, and handling. The position must be able to provide adequate 24-hour coverage, including holidays, and must be able to work a flexible schedule as needed. The position interacts routinely with Texas Department of Family and Protective Services staff, representatives from various organizations, and the general public.

Qualifications

• An accredited Bachelor's degree OR accredited Associate's degree plus two (2) years of relevant work experience OR 60 accredited college credit hours plus two (2) years relevant work experience OR 90 accredited college credit hours plus one (1) year of relevant work experience.
• Completion of coursework or a degree in Social Work, Criminal Justice, Sociology, Counseling, Education, or related field (preferred).
• Prior professional or volunteer experience in child protection, foster care, juvenile justice, mental health, or substance abuse services (preferred).
• Familiarity with trauma-informed care or experience conducting interviews or assessments with children and families (preferred).

Requirements

• Knowledge of Texas laws relating to abuse/neglect of children and abuse/neglect/exploitation of elderly and disabled adults.
• Knowledge of normal child development, the aging process, and family dynamics.
• Skill in interviewing, and in the use of a computer and applicable software.
• Ability to elicit information relative to the determination of the likelihood of abuse/neglect/exploitation.
• Ability to empathize with and provide encouragement to clients and their families.
• Ability to type information into an automated system while conversing with callers over the phone.
• Must be able to type at least 30 words per minute; a typing test will be given as part of the interview process.
• Bilingual English / Spanish speakers are preferred.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates much lower than most private plans.
• Flexible spending accounts for added tax savings on health and dependent care.
• Employee discounts on things like gym memberships, electronics, and entertainment.
• Potential qualification for Public Service Loan Forgiveness.

Company Description

The Texas Department of Family and Protective Services (DFPS) works to build on the strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.