[Hiring] Team Leader National On Call @MTF Biologics

Role Description

MTF Biologics processes tissue grafts from human donors that are used in a growing array of clinical applications – positively affecting lives across the globe. Our goal is simple–do what's right for patients, surgeons, tissue donors, and their families through our guiding principles.

• Screen and evaluate donors with Recovery Member staff to ensure potential donors meet MTF's criteria as established by the Medical Board of Trustees.
• Perform, coordinate and/or triage all functions of the Tissue Services recovery program/clients relating to the referral from donor sources.
• Determine medical suitability with processor, obtain appropriate authorization and medical/behavioral history, and coordinate recovery arrangements.
• Responsible for entering donor information into various donor databases.
• Manage workflow of referrals and ensure that shift performance adheres to established standards.
• Display respect for the donor and donor family at all times and maintain donor confidentiality.
• Must be able to work rotating shifts.

Responsibilities

• Provide on-call donor screening and assign donor numbers to partner programs as appropriate.
• Thoroughly assess each potential donor by strictly adhering to MTF donor screening criteria and SOP’s as outlined in the Technical Manual.
• Utilize the NOCC Screening Guide and the Medical Director’s assistance in thoroughly assessing each potential donor.
• Collaborate with Recovery Members before and during the Recovery phase. Approve recovery if all criteria met.
• Enter donor information into appropriate databases (e.g. DAS, Stat Trac, and Donor Trac PLUS).
• Communicate problems and/or issues to the appropriate Managers, departments and agencies for follow up (e.g. Regional Directors, Case Managers, and/or Education Directors).
• Maintain current knowledge base with latest FDA, AATB, and industry standard changes.
• Function as a Team Lead when on shift.
• Ability to Triage calls and coordinate work flow of referrals to ensure that the shift performance adheres to established standards.
• May act as AOC (Administer on Call).
• Demonstrate proficiency in Donor Screening and Coordination of donor cases.
• Work empathetically and professionally with families in crisis and deal with death and grieving families.
• Provide families with information regarding donation and offer appropriate donation options.
• Complete Donation Authorization and Medical Risk Assessment.
• Provide information and complete Consent and Medical Risk assessment with Living Donors.
• Coordinate all aspects required for donation to occur including coordination of the recovery process with other participating agencies such as hospitals, ME/coroners, funeral homes, OPO’s and/Eye Banks.
• Complete and correct donor documentation in timely manner.
• Participate in Quality Assurance Program as defined by Standard Operating Procedures.
• Attend departmental meetings and complete required training/reading to ensure compliance and to remain current on Tissue Banking issues and standards.
• Communicate with internal and external clients with behavior and attitude that promotes MTF’s core values.
• Assist with special projects and perform additional duties as assigned.

Qualifications

• Education: Associate's Degree
• Years of Experience: 3 - 5 years
• Other: 1 – 2 years Approach/Authorization with Donor Families
• Specific Licenses and/or Certifications: CTBS
• Strong interpersonal skills and the ability to work both independently and collaboratively as part of a team
• Ability to listen, speak and record information simultaneously
• Ability to type and maintain a minimum 30 wpm
• Ability to work in a virtual environment
• Effectively multi-task and problem solve and adapt to change quickly while meeting organizational goals
• Critical thinking
• Detail oriented
• Strong Customer Service skills

Preferred Qualifications

• Education: Bachelor's Degree
• Years of Experience: 3 - 5 years

Benefits

• 4 weeks Paid Time Off (PTO)
• Paid Holidays
• Medical, Dental, Vision Insurance and Prescription Drug Insurance
• 401K plan with company match
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Adoption Assistance
• Voluntary Benefits (e.g., Pet Insurance, Legal, home and auto insurance)
• Sword Health (at home Physical Therapy)