Role Description
To evaluate medical reports escalated due to deficient information utilizing evidence-based criteria; to provide leadership within the dedicated team of clinician and claim professionals in support of the dedicated program through training and implementation of medical best practices; and to provide client-facing support when needed for additional services supporting Human Resources with ADAAA and FMLA support that require medical expertise; to adhere to service delivery time frames, customer satisfaction, and overall support of workflow.
Qualifications
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Medical Doctor (M.D.) degree required.
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Ten (10) years of related experience required, including one (1) to three (3) years of utilization review experience and three (3) years of clinical quality control.
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Knowledge of evidence-based guidelines.
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Knowledge of ADAA and FMLA.
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Knowledge of utilization review procedures.
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Knowledge of clinical quality systems and measurements.
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Knowledge of resources available regarding regulations and parameters of third-party reimbursement, benefit determinations, and payments.
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Knowledge of statutory requirements of state's jurisdiction/ERISA regulations.
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Knowledge about general claim practices.
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Knowledge of pharmacy processes and pharmacy benefit management a plus.
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Understanding of pain management a plus.
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Excellent oral and written communication skills, including presentation skills.
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PC literate, including Microsoft Office products.
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Analytical and interpretive skills.
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Strong organizational skills.
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Excellent interpersonal skills.
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Proven management/leadership skills.
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Ability to create and complete comprehensive, accurate, and constructive written reports.
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Ability to work in a team environment.
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Ability to meet or exceed Performance Competencies.
Requirements
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Client-facing clinical support: Participate in client stewardship discussions, claim roundtables, and complex medical escalations.
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Travel Expectations: 25%-30%.
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Emerging medical trends and clinical strategy: Stay current on emerging medical trends, treatment standards, clinical literature, and evidence-based guidelines; support client conversations and operational decisions tied to these trends.
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Claims and occupational health expertise: Support workersβ compensation, disability, FMLA, fitness-for-duty, return-to-work, liability, and safety-sensitive workforce issues.
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Managed Care / UR support: Can support operational needs as required specific to Utilization Review and Physician Advisor Support, care management strategy, vendor alignment, and quality improvement.
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Licensure support: Obtain and maintain Medical Director licensure in a few select states, as needed, to support regulatory, Managed Care, utilization review, and operational requirements.
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Evidence-based medical guidance: Apply applicable clinical guidelines and medical literature to support defensible recommendations, claim discussions, treatment-plan clarification, and return-to-work/disability-related decision-making.
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Provider, appeal, and quality support: Engage treating providers when needed and support appeals, independent medical review considerations, peer review alignment, and clinical quality review.
Benefits
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Three medical, and two dental & vision plans to choose from.
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Tuition reimbursement.
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401K plan that matches 50% on every $ you put in up to the first 6% you save.
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4 weeks PTO your first full year.
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Offering a blended work environment.
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Supporting meaningful work that promotes critical thinking and problem solving.
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Providing ongoing learning and professional growth opportunities.
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Promoting a strong team environment and a culture of support.
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Recognizing your successes and celebrating your achievements.