[Hiring] Surgical Scheduler @Forefront Dermatology

Role Description

The Patient Access Surgical Scheduler is responsible for successful scheduling and both internal and external customer experience for all supported Forefront Dermatology clinics. This position will actively manage schedules to ensure maximum productivity and accuracy.

• Responsible for turnaround times for tasks related to patient access and clinician needs.
• May be assigned ownership of special projects, including team assignments and front line staff communication/support.

Work Schedule:

• Monday - Friday 10:00AM - 6:30PM Central Time

Training Schedule (first 6 weeks):

• Monday - Friday 8:00AM - 4:30PM Central Time

Start Date: November 9th

Responsibilities

• Schedule and coordinate patient appointments following company protocols and provider schedule templates.
• Follow quality procedures including schedule accuracy and documentation.
• Meet department KPI metrics (including quality, average handle time, unavailable time, abandonment percentages, scheduled appointments, and turnaround times).
• Collaborate with Patient Access Leadership for professional development and skillsets.
• Ensure high levels of customer service are provided by patient access staff to patients and co-workers.
• Work on special projects and perform other related duties as needed.
• Maintain accurate and professional documentation with patient medical records.
• Become knowledgeable about dermatology, diagnosis, wound care, disease, procedures, and prescriptions.
• Accurately schedule following clinician preferences for a variety of procedures including but not limited to: MOHS, outside closure, excisions, ED&C, follow-ups, and/or recalls.

Qualifications

• High school diploma, GED/HSED, or equivalent.
• Successful completion and ongoing professional development annually.
• Minimum post high-school education in medical support field: Certified Medical Assistant, Licensed Practical Nurse, or Registered Nurse.
• Medical Assistant Certification from a nationally accredited certifying organization (such as NHA, NCCT, AAMA, AMT, or NAHP) is required.
• Experience with dermatology and cosmetic definitions/procedure preferred.
• Derm tech completion required within 30 days of employment.

Requirements

• 2+ years of recent medical office experience in a similar capacity is preferred.
• Must be a Certified Medical Assistant, Licensed Practical Nurse, or Registered Nurse.
• Previous customer service experience is required.
• Proficient in basic computer functions and ability to learn new software effectively.
• Ability to act with a sense of urgency.
• Previous electronic medical record experience is preferred.
• Must possess excellent customer service, communication, and organizational skills.
• Demonstrate problem-solving skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive criticism and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

Benefits

• Access to health, dental, and vision insurance.
• Health Savings Account.
• Eligible for competitive PTO and Holiday pay.
• Company paid life insurance and long-term disability (full-time only).
• Access to voluntary short term disability insurance (full-time only).
• Access to supplemental life insurance.
• Additional insurance offerings to meet your needs.
• 401K with employer match.
• Employee discount programs.
• And much more!