[Hiring] Supervisor, Patient Access & Pre-Access @Ensemble Health Partners

Role Description

The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. Responsibilities include:

• Managing scheduling and monitoring KPIs
• Ensuring compliance with regulatory and organizational standards
• Providing coaching and performance feedback
• Resolving complex patient and operational issues
• Partnering with clients to optimize front-end processes
• Overseeing onboarding, training, and continuous development of staff
• Driving initiatives that improve patient satisfaction and operational efficiency
• Providing comprehensive support for client needs
• Assuming additional duties aligned with business priorities

Qualifications

• Experience in patient access or revenue cycle management
• Strong leadership and coaching skills
• Ability to analyze data and monitor KPIs
• Excellent communication and interpersonal skills
• Proficiency in relevant software and technology

Requirements

• Must reside and be authorized to work within the United States
• Ability to provide reasonable accommodations in accordance with the ADA

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health
• Professional development opportunities, including certification and tuition reimbursement
• Quarterly and annual incentive programs for high performers

Company Description

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024