[Hiring] Supervisor, Medication Adherence @ChenMed

Role Description

The Supervisor, Medication Adherence will be responsible for leading a group of Medication Adherence (MA) Technicians. In addition to performing all duties of a MA Technician, the Supervisor is responsible for:

• Ensuring that the MA Technicians are performing at the highest level.
• Setting an example for the team by consistently displaying company values.
• Onboarding and training MA technicians.
• Setting standards of excellence for the team.
• Supervising performance to help patients reduce or eliminate adherence challenges.
• Investigating why patients are late to pickup their refills.
• Encouraging patients without auto-refill to enroll.
• Closing the loop for patients who have not picked up medications on time.
• Providing excellent customer service and addressing barriers to medication adherence.

Qualifications

• Detailed knowledge of medication adherence practices, protocols, techniques, functions, and processes.
• Excellent interpersonal and telephone communication skills.
• Strong written, verbal, and listening communication skills.
• Customer service mindset with patience and empathy in challenging situations.
• Ability to make sound decisions and conduct follow-ups for problematic situations.
• Ability to handle sensitive/confidential data with discretion.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to prioritize, organize, and multi-task.
• Scheduling experience.
• Fluency in spoken and written English.

Requirements

• GED or High School Diploma.
• Certification as a Pharmacy Technician or Medication Assistant.
• A minimum of 2 years of work experience in a medication dispensing/pharmacy setting.
• Experience with Microsoft Office.
• Experience with web-based customer relationship management systems.
• Proficiency in keyboarding and navigating a Windows environment.

Benefits

• Great compensation.
• Comprehensive benefits.
• Career development and advancement opportunities.
• Work-life balance.

Company Description

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. Join our team who make a difference in people’s lives every single day.