[Hiring] Supervisor, Field Services @Siplast

Role Description

The Supervisor, Field Services is responsible for supporting acceptable and uniform levels of quality on Commercial and Residential projects. He/She is responsible for managing and overseeing day to day operations of the assigned region and serves as a primary back-up to the Area Director. This position works cross functionally with Sales, Design Services, and external customers to ensure the highest level of customer satisfaction.

• Partner with the Area Director to communicate the vision and overall strategy for the assigned Region.
• Complete and communicate timely reports, insights and updates for all activities for the assigned Region.
• Cultivate, manage and develop a high-performing, agile, team culture with a strong emphasis on customer support.
• Direct the day-to-day operations of the team, performance management, coaching/development throughout the year, as well as conducting mid-year and year-end performance reviews.
• Partner with contractors, customers, internal and external, to ensure the technical needs of the Region are being met.
• Assist Guarantee Services and Design Services in issuing guarantees and resolving claims.
• Support technical training efforts for the GAF product line for commercial and residential.
• Manage and review team expenses monthly to ensure controllable expenses at or below budgeted levels.

Qualifications

• H.S. Diploma or General Education Degree (GED) required.
• Bachelor’s Degree preferred.
• 3+ years of related work experience involving roofing field operations and the installation of commercial and residential roofing products required.
• Comprehensive knowledge of the roofing industry, including core products, their use, installation, methods of specifying, problem resolution, and ongoing developing technologies.
• Proven ability to motivate, mentor, and lead others.
• Excellent interpersonal and communication skills, with a proven ability to translate complicated concepts into clear action plans.
• Critical thinking, problem solving and resolution skills.
• The ability to have and maintain a driver’s license.

Requirements

• Advanced supervisory skills, including managing and overseeing a field/remote team, coaching, and employee development.
• RRC or RRO designation through IIBEC.
• Ability to occasionally support and work outside of the assigned Region in order to assist other Field Services teams with workflow.
• Knowledge of and skills to operate drones and the related cloud-based software for supporting drone based field activities.
• Experience with Google Suite and Salesforce.

Benefits

• Wide range of health insurance options including medical, dental, and vision for you and your family.
• Family-Building benefits supporting various journeys to fertility and parenthood.
• Robust 401K plan with employer match contribution.
• Programs and perks for work-life balance, including wellness programs, free financial coaching, and product rebates.
• Internal training programs and courses, as well as a generous tuition reimbursement program.
• Opportunities to connect with one another through Employee Resource Groups focusing on education and allyship.