[Hiring] Supervisor, Field Services @GAF

Role Description

The Supervisor, Field Services is responsible for supporting acceptable and uniform levels of quality on Commercial and Residential projects. He/She is responsible for managing and overseeing day-to-day operations of the assigned region and serves as a primary back-up to the Area Director. This position works cross-functionally with Sales, Design Services, and external customers to ensure the highest level of customer satisfaction. This position is remote and generally requires the establishment of, and operation from, an in-home office and it requires travel of 45-60% to various customers, events, and offsite meetings. This position reports to the Area Director, Field Services.

Essential Duties

• Partner with the Area Director to communicate the vision and overall strategy for the assigned Region.
• Complete and communicate timely reports, insights, and updates for all activities for the assigned Region.
• Cultivate, manage, and develop a high-performing, agile team culture with a strong emphasis on customer support.
• Direct the day-to-day operations of the team, performance management, coaching/development throughout the year, and conduct mid-year and year-end performance reviews.
• Partner with contractors, customers, internal and external, to ensure the technical needs of the Region are being met.
• Ensure all Field Service Representatives are communicating with and providing assistance to contractors, customers, Sales, and Technical Departments.
• Partner and assist Guarantee Services and Design Services in issuing guarantees and resolving claims.
• Support technical training efforts for the GAF product line for commercial and residential.
• Provide additional support for Siplast, GAF Energy, and other Standard Industries businesses as needed.
• Manage and review team expenses monthly to ensure controllable expenses at or below budgeted levels.

Qualifications

• H.S. Diploma or General Education Degree (GED) required.
• Bachelor’s Degree preferred.
• 3+ years of related work experience involving roofing field operations and the installation of commercial and residential roofing products required.
• Comprehensive knowledge of the roofing industry, including core products, their use, installation, methods of specifying, problem resolution, and ongoing developing technologies.
• Proven ability to motivate, mentor, and lead others.
• Ability to have and maintain a company credit card for business-related expenses.
• Excellent interpersonal and communication skills, with a proven ability to translate complicated concepts into clear action plans.
• Critical thinking, problem solving, and resolution skills.
• The ability to have and maintain a driver’s license.

Requirements

• Advanced supervisory skills, including managing and overseeing a field/remote team, coaching, and employee development.
• RRC or RRO designation through IIBEC.
• Ability to occasionally support and work outside of the assigned Region to assist other Field Services teams with workflow.
• Knowledge of and skills to operate drones and the related cloud-based software for supporting drone-based field activities.
• Experience with Google Suite and Salesforce.

Benefits

• Wide range of health insurance options that include medical, dental, and vision for you and your family.
• Family-Building benefits support various journeys to fertility and parenthood.
• Robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
• Programs and perks to help employees achieve work-life balance, including wellness programs, free financial coaching, and product rebates for employees’ primary residences.
• Internal training programs and courses, as well as a generous tuition reimbursement program.
• Opportunities for employees to connect through Employee Resource Groups focusing on education and allyship.