[Hiring] Specialty Operations Technician 2 @CenterWell

Role Description

In this position, the Pharmacy Technician may receive inbound calls from patients, providers, caregivers, and healthcare professionals regarding specialty medication orders, refill requests, prescription status updates, and general pharmacy inquiries. The Pharmacy Technician may also contact prescribers for prescription clarification and enter prescription orders into the system. Additionally, this role supports pharmacists and patients by ensuring adherence to Specialty Rx operational processes and programs designed to optimize health outcomes through effective communication with patients, providers, and internal partners. Decisions are typically focused on interpreting departmental policies and determining appropriate methods for completing assignments. Works within defined parameters to identify work expectations and quality standards while exercising independent judgment in prioritizing work and managing daily responsibilities under minimal supervision.

• Support pharmacists in the preparation and dispensing of specialty medications.
• Process prescription orders accurately and efficiently.
• Contact prescribers' offices to obtain prescription clarifications and necessary documentation.
• Enter and maintain prescription information within pharmacy systems.
• Assist patients with specialty pharmacy processes, including refill coordination and adherence programs.
• Collaborate with providers, pharmacists, and internal teams to ensure timely medication delivery and patient care.
• Ensure compliance with pharmacy regulations, HIPAA requirements, accreditation standards, and company policies.
• Resolve routine operational and customer service issues while escalating complex concerns when necessary.
• Maintain productivity, quality, and service-level expectations.
• Participate in departmental initiatives, training activities, and process improvement efforts.

Qualifications

• Active, Pharmacy Technician license in the state of residence (Arizona, Florida, Ohio, or Texas), as required by state law.
• National Pharmacy Technician Certification (PTCB/CPhT or ExCPT).
• Working knowledge of Microsoft Office applications, including Outlook.
• Ability to learn and navigate multiple systems and platforms, including Teams, SharePoint, and other pharmacy technology applications.
• Strong attention to detail, organizational skills, and customer service focus.
• Ability to work independently while managing multiple priorities.
• Must be available to work overtime as needed to support business demands and operational requirements.

Requirements

• Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family.
• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.