[Hiring] Specialty Operations Pharmacy Technician @CenterWell

Role Description

The Specialty Operations Pharmacy Technician 2 supports Pharmacists and patients through triaging of inbound phone calls for Specialty Rx medications. The Specialty Operations Pharmacy Technician 2 performs administrative and initial data entry tasks to include image scanning and other varied activities.

• Receive inbound phone calls (Phone queue) from patients and physicians for prescription clarification.
• Enter prescription orders into the system.
• Provide telephonic support to Pharmacists and patients by ensuring adherence to Specialty Rx specific operational processes and programs.
• Work within defined call center productivity and quality metrics.
• Make decisions focused on interpretation of area/department policy and methods for completing assignments.
• Identify work expectations and quality standards while having latitude over prioritization/timing.
• Work under minimal direction in a remote/work at home setting.
• Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Qualifications

• Must have an active license/registration as a Pharmacy Technician with the Board of Pharmacy in the state of residence (Ohio, Arizona, Texas or Florida).
• Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT.
• 1 or more years of experience working in a customer service environment.
• Self-starter and able to succeed with minimal remote supervision.
• Problem solver with the ability to engage with others.
• Excellent communication skills (verbal and written).
• Experience using multiple computer applications simultaneously and strong data entry skills.
• Ability to work the scheduled hours: 8-hour shifts, Monday – Friday sometime between the hours of 8 a.m.-11 p.m. EST.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Requirements

• 1 or more years of mail order pharmacy experience.
• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting.
• Working knowledge of RxNova, CRM and/or ScriptMed.
• Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work.
• Problem solver who can find viable solutions that meet business needs, absent from all ideal tools and resources.
• Experience with grievances and/or member complaints.
• Data entry experience.
• Bilingual in Spanish and English.

Benefits

• Competitive benefits that support whole-person well-being.
• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities.

Company Description

CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized.