[Hiring] Specialist, Publicly Reported Data @DaVita Kidney Care

Role Description

This role will coordinate with providers and VillageHealth Nurses to provide ongoing support and communication to Chronic Kidney Disease (CKD) patients. The Coordinator acts as a single point of contact to coordinate resources for VillageHealth CKD patients.

• Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources.
• Performs outbound calls to providers to make appointments for patients or follow up on care.
• Answers inbound calls from patients, providers, and Village resources, as necessary.
• Follows up with patients to ensure their needs are met and schedules future check-ins.
• Coordinates with clinical resources and providers to ensure smooth continuum of care for patients.
• Monitors patient hospitalizations and follows up as necessary with a VillageHealth Nurse (VHN).
• Notifies patients of location and appointment times as needed.
• Provides patients with education materials and sends letters to primary care physicians, nephrologists, and specialists for new enrollments/appointments.
• Assists with the referral process.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• At least two (2) years of experience in a professional office environment.
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication skills.
• Deals with confidential information and/or issues using discretion and judgment.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more.
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.