[Hiring] Sleep Coach @Apria Healthcare

Role Description

As a Sleep Coach, you’ll help patients get the most out of their CPAP therapy by providing personalized guidance, education, and support throughout their first year of treatment. This is a remote-based position where you’ll connect with patients, helping them understand their therapy, work through challenges, and build habits that support better adherence.

• Proactively reach out to and respond to patients during their first full year of CPAP therapy.
• Conduct inbound and outbound calls to coach, educate, and encourage patients as they adjust to CPAP therapy.
• Help patients identify barriers to using their therapy consistently and provide practical tools and strategies to overcome them.
• Review patient usage information through manufacturer software and use that information to guide meaningful, data-driven conversations.
• Use knowledge of obstructive sleep apnea (OSA) to help patients understand their therapy and the potential benefits of consistent use.
• Provide basic troubleshooting support for PAP and mask equipment and help patients understand how to use their equipment properly.
• Encourage patients to take an active role in their therapy, including downloading and using manufacturer mobile applications.
• Educate patients about insurance requirements, equipment cleaning, and future resupply needs.
• Verify patient demographics, physician information, and communication preferences during patient contacts.
• Accurately document patient interactions, questions, concerns, and next steps in the patient account.
• Share ideas and identify opportunities to improve the patient experience and support business growth in a positive and constructive manner.
• Maintain compliance with HIPAA and company privacy requirements.
• Perform other duties as required.

Qualifications

• High school diploma or equivalent.
• Experience working with patients diagnosed with OSA is preferred.
• Experience working with various insurance plans, including HMO, PPO, and Medicare, is preferred.

Requirements

• Patient-Focused: You genuinely enjoy helping people and take the time to understand each patient's needs, concerns, and goals.
• Action-Oriented: You are comfortable working independently, taking initiative, and finding solutions with minimal supervision.
• Collaborative: You work well with others and contribute to a positive, supportive team environment, even when working remotely.
• Effective Communicator: You communicate clearly and comfortably with patients over the phone and can explain information in a simple, easy-to-understand way.
• Energetic and Passionate: You care about helping people improve their health and well-being and bring a positive attitude to your interactions.
• Relationship Builder: You build trust quickly and create positive relationships with patients through consistent, thoughtful communication.

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs