[Hiring] Senior Registered Nurse @Mosh

Role Description

We’re looking for an experienced Senior Registered Nurse to join our remote team. Reporting to the Lead RN, you’ll combine direct patient care with opportunities to improve the systems, processes, and workflows that support our nursing team.

This is a dynamic senior role where priorities can shift throughout the day. You’ll be comfortable working autonomously, using sound clinical judgement and moving between patient care, operational needs, and projects while staying aligned with the Lead RN.

What you’ll do

• Support new and existing patients through onboarding, treatment, follow-up, and renewals, providing evidence-based education on treatments, medication administration, expected effects, side-effect management, and when to seek further care.
• Review clinical questionnaires and patient enquiries, assess treatment suitability and contraindications, and identify matters requiring practitioner review.
• Conduct remote nursing assessments, symptom triage, and risk screening within your Registered Nurse scope of practice.
• Manage patient queues, tasks, and follow-ups in line with clinical priorities and service standards, supporting daily RN allocation and workforce planning.
• Analyse clinical activity, incidents, and operational data to identify risks, trends, and opportunities to improve patient care and RN workflows.
• Support RN reporting, dashboards, and workforce forecasting, sharing meaningful insights with the Lead RN and VP Clinical Operations.
• Support the delivery and improvement of RN questionnaire pathways, including reviewing completion and conversion data to identify issues affecting the patient journey.
• Help review and update RN policies and clinical guidelines in collaboration with Clinical Governance, and contribute to incident management, audits, and quality improvement.
• Collaborate with practitioners, pharmacies, allied health professionals, and internal teams to coordinate care and escalate clinical, operational, and patient-safety risks.
• Lead or support delegated clinical and operational projects, while guiding and supporting colleagues.

Qualifications

• Current, unconditional AHPRA registration as a Registered Nurse.
• At least five years of clinical nursing experience.
• Strong clinical judgement, with the ability to recognise risks, make sound decisions, and escalate appropriately.
• Confidence working autonomously, including where existing processes don’t address every situation.
• The ability to adapt and move between clinical, operational, reporting, and project priorities.
• Excellent verbal and written communication skills, with an empathetic and professional approach to patient care and colleague support.
• Confidence using digital systems and interpreting data to identify trends and improvement opportunities.
• A proactive, accountable approach and a commitment to confidentiality, ongoing learning, and continuous improvement.
• A genuine interest in telehealth and men’s and women’s health.

Requirements

• Recent primary healthcare experience, particularly in weight management, hair loss, sexual health, skincare, or mental health.
• Experience in telehealth or digital health, including asynchronous models of care.
• Experience reviewing clinical questionnaires to assess treatment suitability, contraindications, and escalation requirements.
• Previous senior nursing, higher duties, clinical coordination, or team leadership responsibilities.
• Experience contributing to projects, clinical governance, process improvement, or quality initiatives, particularly within health technology.

Benefits

• Fully remote working model.
• Established digital infrastructure and patient base.
• Clear clinical governance and escalation pathways.
• Collaborative virtual care team.
• Access to on-demand training and development.
• Up to 16 weeks paid parental leave.
• Product discounts.
• Two extra paid leave days during our annual office closure.
• Purpose leave (mental health or L&D).
• EAP and wellbeing programs.
• ClassPass discount.
• Our work makes a real, positive impact on the lives of others.