[Hiring] Senior Radiology Clinical Specialist @Medtronic

Role Description

As one of Medtronic’s three comprehensive portfolios, Neuroscience is dedicated to improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Guided by our Mission to alleviate pain, restore health, and extend life, our Cranial & Spinal Technologies (CST) Operating Unit develops and delivers an integrated ecosystem of spinal implants, navigation and robotic guidance systems, advanced imaging, and data-driven planning tools for complex spine and cranial procedures. Platforms such as AiBLE connect these technologies to enhance surgical precision, streamline workflows, and support improved patient outcomes around the world.

The Senior Radiology Clinical Specialist provides clinical, technical, and product knowledge support to existing and potential customers and employees in O-Arm Imaging & Navigation products.

This role will cover the West Coast. Travel for this role is 70-75%.

Primary Responsibilities:

• Technical Support
  • Setup, support, and conduct O-Arm Intraoperative Imaging clinical evaluations and on-site installations with surgeons and potential customers.
  • Work with hospital Physicists when testing O-arm for acceptance.
  • Troubleshoot system hardware and software to maximize system performance.
  • Maintain tools and test equipment properly and ensuring they are calibrated.
  • Follow and adhere to Standard Operating Procedures, including completing all necessary Regulatory forms.
  • Identify and escalate quality improvements.
• Customer Support
  • Provide telephone clinical support to customers.
  • Update customer database for products installed, serial numbers, and surgeons trained, site specific information, open issues, following up on part returns and all open calls.
  • Notify sales representatives concerning site issues for follow-up.
  • Attend customer meetings, shows, and conventions to provide technical support.
  • Follow and adhere to MDT policies in regard to Travel and Entertainment expenses.
• Educational Support
  • Educate and train hospital personnel, including radiology, OR staff, and physicians.
  • Serve as technical resource for surgeons, clinicians and others being trained.
  • Partner with other MDT business representatives, mainly CST, to drive equipment utilization.
  • Other duties as assigned/requested by management.

Qualifications

• Bachelor’s degree.
• Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.
• Current RT Certification (ARRT).

Requirements

• Prior technical service, support or training experience, OR experience.
• Knowledge of the OR environment and working around sterile fields.
• Knowledge of anatomy and medical terminology is important.
• Solid aptitude for using mechanical and electronic devices.
• Experience in conflict management.
• Proficient in the use of PC software applications including Microsoft Office suite.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package.
• A commitment to our employees lives at the core of our values.
• Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Salary ranges for U.S (excl. PR) locations (USD): $90,400.00 - $135,600.00.
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
• Health, Dental and vision insurance.
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Life insurance, Long-term disability leave.
• Dependent daycare spending account.
• Tuition assistance/reimbursement.
• Incentive plans, 401(k) plan plus employer contribution and match.
• Short-term disability.
• Paid time off.
• Paid holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).