[Hiring] Senior Patient Access Specialist @Option Care Health

Role Description

This position will require someone to have prior Infusion Therapy Industry experience and work in Mountain or Pacific Time.

The Senior Specialist, Patient Access - Specialty Operations is responsible for facilitating new patient’s transition to Option Care Health services with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care. The Senior Specialist, Patient Access - Specialty Operations works in conjunction with Sales to prepare patients for OCH services and facilitates all aspects of the patient’s transition to home/AIS. Additional responsibilities as designated by leadership inclusive but not limited to training and special projects and any additional tasks assigned by manager.

Job Responsibilities

• Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
• Creates, communicates and obtains all required documentation for new referrals.
• Secures patient’s upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).
• Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).
• Assist Supervisor and Manager with special assignments as needed including acting as backup for Lead Specialist.
• Assists Lead by communicating opportunities for improvement in process and offers resolutions to present to PRM.

Qualifications

• High school diploma or equivalent is required.
• Internal Candidates: 1 year experience as a Patient Registration Specialist.

Requirements

• Ability to multi-task and support numerous referrals/priorities at one time.
• Ability to work in a fast-paced environment.
• Must be detail-oriented and have a high degree of quality focus.
• High degree of customer service skills required.
• Ability to troubleshoot, problem solve and collaborate with cross-functional team members across sales and operation functions.

Preferred Qualifications & Interests (PQIs)

• Previous healthcare/medical billing experience preferred.
• May perform other duties as assigned.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Salary Information

Due to state pay transparency laws, the full range for the position is below: Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $18.20-$30.32.