[Hiring] Patient Access Specialist @Option Care Health

Role Description

This position will require someone to reside in California and have in-depth knowledge of California payers. The Patient Access Specialist supports patients referred to Option Care Health to receive Specialty Infusion Services by coordinating referrals, intake documentation, and cross-functional communication to ensure a seamless transition into care. This role partners closely with referral sources, sales, pharmacy, nursing, and internal teams to support timely access to therapy while delivering a consistent, high-quality experience for patients and referral partners.

Job Responsibilities

• Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
• Creates, communicates and obtains all required documentation for new referrals.
• Secures patient’s upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).
• Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).
• Assist Supervisor and Manager with special assignments as needed.

Supervisory Responsibilities

• Does this position have supervisory responsibilities? NO

Qualifications

• High school diploma or equivalent is required.
• Minimum of two years of experience in related experience required.

Requirements

• Ability to multi-task and support numerous referrals/priorities at one time.
• Ability to work in a fast-paced environment.
• Must be detail-oriented and have a high degree of quality focus.
• High degree of customer service skills required.
• Ability to troubleshoot, problem solve and collaborate with cross-functional team members across sales and operation functions.

Travel Requirements

• N/A

Preferred Qualification & Interests

• Previous healthcare/medical billing experience preferred.
• May perform other duties as assigned.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs