[Hiring] Patient Attribution Specialist @Bookmark Medical

Role Description

At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. Our mission is simple: improve lives through high-quality continuous care.

• Utilize numerous insurance verification platforms and technologies to perform insurance eligibility checks for a wide array of patient populations.
• Document and track results of insurance eligibility checks in manual tracking tool or CRM platform.
• Investigate, obtain, and update accurate insurance information for patients to ensure documented and profiled coverage in the EMR is active and up-to-date.
• Outreach to engaged patients with a scheduling gap, such as a Medicare Annual Wellness Visit, Physical or follow-up appointment.
• Outreach to newly attributed patients, unengaged patients, and attribution drops with the goal of scheduling appointments and reconciling attribution.
• Educate patients on the importance of selecting a PCP with their insurance company.

Qualifications

• Experience utilizing Microsoft Excel or a CRM for tracking and documentation expected.
• EMR knowledge, specifically Athena and eCW.
• Benefit knowledgeable in Medicare, Medicaid, and Commercial insurance.
• Background in registration, scheduling, or working at a front desk at a healthcare facility.
• 1-2 years minimum experience in EMR systems.
• 1-2 years minimum experience in insurance verification, outbound/inbound calls.
• Self-motivated and goal-oriented individual.
• Proper phone skills for communicating with all Senior patients, clear verbal communication.
• Adaptability and time management is a must.
• Multitasking, flowing comfortably and efficiently between multiple platforms.
• Accuracy and attention to detail.
• Teamwork.

Requirements

• HIPAA compliant work from home setting.
• High-speed Internet.
• Hardwired into docking station.
• Utilization of company issued equipment.

Benefits

• Medical, dental, and vision coverage.
• Company funded HSA + exclusive healthcare discounts.
• 401(k) with company match.
• Company paid life insurance.
• Flexible time off + Vacation Exchange Program.
• Medical Assistant Certification Reimbursement.

Company Description

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.